195 jobs for "Services Specialist - Customer Service Management"

Eaton's Protection, Control & Solutions (PCS) business is seeking a Services Business Leader, Latin America. This position can be based in any location within the LATAM region.

Position Overview:

Reporting directly to the VP/GM, LATAM PCS, Electrical Americas, this person will own the LATAM Services strategy, consolidated business performance and Services P&L, and lead a scalable regional delivery engine with common standards for safety, quality, certification and execution.

The Service Business Leader will be accountable for growing Eaton's integrated as one regional business and operating through ONE LATAM hybrid model. The role will partner with Geographic leaders, Portfolio Management, Operations, Finance and Global Services to expand recurring and lifecycle revenue, replicate proven offers across countries, deploy specialist capacity across LATAM and build one visible performance system for orders, sales, backlog, end-to-end margin, utilization, safety and customer delivery.

Essential Functions:
• Own the consolidated LATAM Services P&L and monthly business review, including orders, sales, backlog, end-to-end margin, operating profit, forecast, cash and productivity, using Finance-approved allocation rules.
• Expand lifecycle and recurring revenue through maintenance agreements, installed-base conversion, modernization, aftermarket, engineering studies, automation, digital services, training and advisory offers.
• Lead safe, on-time, in-scope and profitable delivery, with consistent quality and a clear path for customer escalations.
• Lead three regional Services leaders and the regional delivery system, including engineering, field service, service centers, training, technical support and authorized partners.
• Create one consistent customer experience after order entry while partnering with GEO leaders on strategic accounts and critical escalations.
• Implement and sustain the Services safety, quality and technical-certification management system with clear regional standards and local accountability.
• Define Services estimating, solutioning and quotation standards; align pricing and approval governance with Marketing, Commercial Excellence, Finance and Sales.
• Own the Services operating budget and capital roadmap for service centers, laboratories, tools, test equipment and digital capabilities, subject to approved investment governance.
• Apply Eaton Business System and continuous improvement to safety, quality, productivity, utilization, delivery and customer experience.
• Optimize the regional delivery footprint, partner network and cross-border deployment of experts within legal, tax, certification and labor constraints.
• Partner with Digital and enterprise teams to enable connected services, remote diagnostics, field-service workflows and a reliable Services data/KPI backbone.
• Partner with the LATAM Operations Leader and PMO on large-project interfaces and shared infrastructure, while retaining Services accountability for its scope, resources and margin.
• Build the Services talent system: succession, technical certification, career paths, critical-expert retention, talent mobility and leadership bench strength.

Required Qualifications:

• 10+ years of progressive experience in services, field service, aftermarket, solutions or project businesses in electrical power, including at least 5 years leading a multi-country business or P&L.
• Demonstrated record of growing services revenue and margin, leading field organizations and sustaining a strong safety culture
• Latin America regional experience strongly preferred.

Preferred Qualifications:
• Demonstrated command of services P&L management, lifecycle and installed-base growth, service contracts, field-service operations, engineering studies, commissioning, modernization, maintenance, quoting, pricing, capacity planning, utilization, risk and contract management.
• Working knowledge across power distribution/power systems and critical
• Fluency in English and either Spanish or Portuguese is required; proficiency in all three languages is strongly preferred.

Eaton Leadership Attributes:
• Effectively drives and manages change, challenges the status quo and champions new and innovative ideas.
• Demonstrates professional presence, communicates articulately and confidently.
• Effectively leverages functional and cross-functional resources to solve problems, improve processes and meet objectives.
• Demonstrated written, verbal, and interpersonal communications skills.
• Demonstrated success in effectively and confidently providing "leadership" to employees in a constantly changing environment.

Education:
• An undergraduate degree is required. A Master's degree is preferred.

Compensation:
• Eaton recognizes this role as a critical position within the corporation and will create a compelling package consisting of a base salary, employee incentive compensation and complete benefits.

Location:
• This position can be based in any location within the LATAM region.

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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