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Infosys

Manager - Client Services

BridgewaterPosted 20 days ago

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Join Infosys as an Engagement Manager, Client Services in our Hi-Tech Industry Segment and become a trusted advisor to some of the world's most innovative technology and engineering-led organizations. In this strategic leadership role, you will be responsible for growing and managing a multimillion-dollar portfolio, building executive-level relationships, identifying transformational opportunities, and driving business growth across a broad spectrum of technology and consulting services. Working closely with Senior Client Partners and Group Managers, you will own account strategy and help clients accelerate their digital transformation journey.

Role Description:
• Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Conduct research, market intelligence, competitor analysis, client presentations, estimation efforts, proposal development, and contract negotiations
• Collaborate with the Delivery Manager to address all people or infrastructure-related issues that may be affecting delivery quality and client satisfaction
• Balance different projects running for the client that may involve multiple delivery managers or horizontal competency units' resources
• Develop executive relationships across IT, Engineering, Product Development, Manufacturing, Operations, Supply Chain, and Digital Transformation organizations
• Identify and lead opportunities around Digital Engineering, Product Engineering, Intelligent Manufacturing, Smart Factory, Supply Chain Transformation, Cloud, Data & AI, ERP Modernization, Infrastructure, and Cybersecurity services
• Take Go-to-Market solutions to accounts within the account scope and drive revenues from business unit-sponsored solutions and strategic offerings
• Work closely with Consulting, Industry Principals, Solutions Leaders, and Delivery Teams to build customized transformation roadmaps and solution pitches for target accounts
• Build an Account Plan for the account scope detailing executive relationships, opportunity pipeline, revenue targets, competitive positioning, potential risks, and growth strategies
• Drive wallet-share expansion through cross-selling and upselling of Infosys service lines and industry solutions
• Pricing decisions within the scope of the Master Services Agreement
• Pre-sales proposal support for new business development opportunities both within and outside the account scope
• Provide necessary inputs for building future alliances, industry partnerships, and strategic market opportunities

About Infosys Hi-Tech, Semiconductor & Electronics Segment:
Infosys partners with leading semiconductor, electronics, industrial technology, and engineering-driven enterprises to accelerate digital transformation, intelligent operations, product innovation, manufacturing excellence, and supply chain modernization. Leveraging deep industry expertise and global delivery capabilities, Infosys helps clients modernize technology landscapes, enhance operational resilience, optimize engineering processes, and unlock new business value through cloud, data, AI, automation, cybersecurity, and enterprise platforms.

Required Qualifications:
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales, relationship management, and account management experience
• Significant business development and project management experience
• Experience working with clients in the Semiconductor, Electronics, Hi-Tech Manufacturing, Industrial Technology, Product Engineering, or related sectors
• Strong understanding of manufacturing operations, product engineering environments, supply chain ecosystems, and enterprise technology transformation initiatives
• Demonstrated success in driving account growth and managing strategic client relationships
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, negotiation, and presentation skills
• Wide variety of IT services, digital transformation, and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:
• Knowledge of Semiconductor, Electronics, Product Engineering, Manufacturing Operations, and Supply Chain business processes
• Experience selling Digital Engineering, Cloud, Data & AI, ERP, Infrastructure, Cybersecurity, and Managed Services solutions
• Good understanding of industry-specific business issues, market trends, and digital transformation drivers
• Existing relationships within the Hi-Tech, Semiconductor, Electronics, or Industrial Technology ecosystem
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship
• Demonstrated success scaling strategic accounts and delivering profitable growth through large transformation programs

About Infosys

https://www.infosys.com

Size: 10,000+ employees
Industry: Consulting

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