The PXT Communications team sits within Chase's broader PXT and Marketing Communications organization - a dynamic, cross-functional group dedicated to advancing Chase's reputation as a technology-forward, customer-obsessed company. The team partners closely with product, engineering, design, data, and marketing leaders to ensure that Chase's investments in innovation are understood, celebrated, and accurately represented in the public narrative.
As an External Communications Vice President within Consumer and Community Banking you will support the communications strategy for its Product & Experience and Technology (PXT) group. This senior role is responsible for shaping and leading the earned media strategy that brings Chase's most consequential product and technology stories to life - translating complex innovation into compelling narratives that resonate with consumers, press, and the broader public. You will operate with equal fluency in technology, financial services, and modern media, and who thrives at the intersection of brand, journalism, and business strategy. This is a high-visibility function with direct exposure to senior leadership and enterprise-wide strategic priorities.
Job responsibilities- Own the development and execution of a proactive, integrated earned media strategy for Chase's product and technology portfolio.
- Identify and pursue high-impact media opportunities, building a robust pipeline of story angles, and ensuring consistent, strategic message delivery across national, trade, and emerging media
- Anticipate the news cycle, spotting whitespace in the competitive narrative landscape, and positioning Chase as a definitive voice on the future of consumer finance and technology.
- Support Chase's most senior product and technology executives, this includes developing thought leadership platforms, preparing executives for media engagements, events and crafting materials - briefing documents, talking points, op-eds, and press statements - that are authoritative, on-brand, and strategically aligned.
- Cultivate and steward relationships with top-tier technology, business, and consumer finance journalists, editors, and influencers. This requires a genuine understanding of what makes a story compelling in an evolving media landscape and the credibility to engage press as a trusted, reliable source. The role also carries responsibility for issues and reputation management within the PXT scope - providing counsel to leadership and coordinating rapid response when narratives require active management.
- Collaborate with product, engineering, design, legal, compliance, and marketing partners, operate as a strategic communications advisor - embedded in the PXT leadership ecosystem - ensuring communications strategy is integrated early in product development and launch planning, not appended after the fact.
- Set a high bar for craft, strategic thinking, and professional development, foster an inclusive, high-performance culture, mentor emerging talent, and build team capabilities in line with the evolving media landscape, including digital, social, and creator-driven earned channels.
Required qualifications, capabilities, and skills:- 7+ years of progressive experience in communications, public relations, or journalism, with a meaningful portion of that experience in a leadership capacity.
- A demonstrated track record of developing and executing earned media strategies for complex organizations - technology companies, financial institutions, or large consumer brands - is essential.
- Possess exceptional written and verbal communication skills, the ability to manage competing priorities in a fast-paced environment, and the executive presence to counsel and influence senior leadership with confidence.
- Experience navigating regulated industries and working alongside legal and compliance stakeholders is required.
Preferred qualifications, capabilities, and skills: - Experience within financial services, fintech, or enterprise technology is strongly preferred, as is a background that includes both in-house communications leadership and agency or media experience.
- Familiarity with the consumer product development lifecycle - and the ability to identify earned media opportunities within it - is a meaningful differentiator.
- Established network of relationships with top-tier business and technology press, and who have led communications through high-profile product launches or corporate reputation moments.
- A bachelor's degree in communications, journalism, public relations, or a related discipline
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
