95 jobs for "Intern, Customer Success"

Responsibilities

In particular, the e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users.

About the team
The Electronic team is committed to driving the growth of our merchants by acquiring new sellers, supporting their success on the platform, and helping them thrive in the electronic ecosystem. Through our collective efforts, we aim to deliver the best possible customer experience by ensuring great service, strong partnerships, and a compelling electronic offering.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

About this role
As an intern, you will support our category strategy and seller operations initiatives. This role sits at the intersection of strategy, operations, and stakeholder management. You will work closely with Account Managers, Campaign teams, and Operations to help solve seller issues, generate insights, and support data-driven decision-making.

Responsibilities
- Collaborate with internal teams such as Account Managers, Campaign, Operations, and Creator teams to support creator and seller activation initiatives.
- Coordinate with multiple stakeholders to ensure seller and creator matchmaking and activation activities are aligned with campaign objectives and timelines.
- Support day-to-day communication and coordination across internal teams, creators, and sellers.
- Support day-to-day creator operations, development and management of creator communities for Electronics and Automotive sellers activations.
- Coordinate online and offline matchmaking activities between creators and sellers, including breakout sessions and community-based activations.
- Support preparation and execution of creator and seller offline events, including event logistics, registration and on-site coordination.
- Serve as an on-ground PIC to support creators and sellers during activation events.
- Monitor livestreaming activities during events and help ensure activations run smoothly.
- Coordinate with relevant stakeholders to troubleshoot and resolve operational issues during events.
- Assist in preparing reports, presentations, and dashboards to clearly communicate findings, insights, and recommendations to stakeholders.
- Support regular performance tracking and analysis for internal reviews.
- Help identify growth opportunities and operational improvement areas based on data and on-the-ground issues.

Qualifications

Minimum Qualification(s)
- Currently pursuing a Bachelor's degree in Business Administration, Marketing, Communications, Events, or related fields.
- Strong communication and interpersonal skills, with the ability to coordinate with multiple stakeholders.
- Highly organized and detail-oriented, with strong follow-up and execution skills.
- Comfortable working in a fast-paced, collaborative environment and handling multiple activities simultaneously.
- Willingness to support offline events and on-ground activations when required.
- Basic analytical skills with the ability to interpret performance data and translate findings into actionable insights.

Preferred Qualification(s)
- Previous experience in e-commerce, creator economy, MCN, affiliate, community management, or event management.
- Interest or experience in creator/content ecosystem and social commerce.
- Good understanding of Electronics and/or Automotive categories.
- Experience organizing events, communities, or creator-related activities is a plus.
- Comfortable using Excel/Google Sheets and PowerPoint/Google Slides

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Currently pursuing a Bachelor's degree in Business Administration, Marketing, Communications, Events, or related fields.
- Strong communication and interpersonal skills, with the ability to coordinate with multiple stakeholders.
- Highly organized and detail-oriented, with strong follow-up and execution skills.
- Comfortable working in a fast-paced, collaborative environment and handling multiple activities simultaneously.
- Willingness to support offline events and on-ground activations when required.
- Basic analytical skills with the ability to interpret performance data and translate findings into actionable insights.

Preferred Qualification(s)
- Previous experience in e-commerce, creator economy, MCN, affiliate, community management, or event management.
- Interest or experience in creator/content ecosystem and social commerce.
- Good understanding of Electronics and/or Automotive categories.
- Experience organizing events, communities, or creator-related activities is a plus.
- Comfortable using Excel/Google Sheets and PowerPoint/Google Slides

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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