Purpose of Position The Customer Satisfaction & Quality (CS&Q) Manufacturing Quality Lead is responsible for driving manufacturing quality excellence, customer satisfaction, Supplier Quality management and continuous improvement across the Product plants r. The role will lead the deployment of robust quality management systems, ensure manufacturing process capability, drive defect prevention, improve customer experience, and develop a strong quality culture throughout the value chain.
The position requires extensive experience in electronics manufacturing environments, including PCBA assemblies, UPS , Drives manufacturing, and Contract Manufacturing operations, with a strong focus on quality tools, processes, systems, and customer-centric quality management.
Key Responsibilities : Responsible for the Cluster CS& Q related activities as under.
- Drive Quality Excellence end to end from Supplier to Customer
- Knowledge of quality control processes across SMT, THT, Wave Soldering, Reflow Soldering, ICT, Functional Testing, Burn-in and Final Assembly processes.
- Improve First Pass Yield (FPY), Rolled Throughput Yield (RTY),COPQ and customer satisfaction metrics.
- Support NPI, industrialization, product transfers and manufacturing ramp-up projects
- Drive quality governance with Contract Manufacturers (CMs), EMS partners and key suppliers.
- Lead along with Plant quality & cross-functional teams to resolve significant customer complaints and perform structured root-cause analyses
- Strong management of Product Regulatory certification to ensure compliance with Standards
- Ensure effective implementation and compliance of ISO 9001, ISO 14001, ISO45001 and relevant industry standards.
- Drive internal audits, management reviews and regulatory compliance programmes.
- Lead and coach manufacturing quality engineers and quality professionals.
- Build strong cross-functional collaboration with manufacturing, engineering, supply chain and customer service teams.
- Lead continuous improvement of quality systems and digital quality initiatives.
- Champion Lean Six Sigma, problem-solving methodologies (8D, DMAIC, PDCA), and performance improvement programs across plants.
- Ensure the CTQ', CTP`s & high risk RPN are managed to ensures the risks are mitigated
- Drive supplier development programs to enhance supplier competency and performance
- Ensure the Global quality programs and methodologies are well implemented & there is Continuous improvement culture in the Cluster
- Create a culture of people connect that fosters development opportunities and motivates high performance.
- Strong team player & consistent in communication
Relationship - Plant Managers
- Country FO , CCC teams
- LoB Engineering & R&D, OQL
- Regional/Global CS&Q leadership
- Supply Chain & Logistics
- External Customers and Auditors
- Product & Quality certifications bodies
Measure of performance - Customer Complaint - Zero OSA, FFR reduction
- Plant MDR / FPY reducing Defect rates
- Audit results and certification compliance
- CAPA effectiveness and closure time
- Improvement in COPQ
- Employee capability development
- BE/BTech in Electrical/ Electronics Engineering with Min 15 Years of experience in managing Quality at plant & cluster level working with cross functional teams
- Leadership and Experience in
- PCBA Manufacturing
- UPS/ Electronics Assembly Processes
- Drives Manufacturing
- Contract Manufacturing (EMS) Operations
- Supplier Quality Management
- Customer Quality Management
- Deep knowledge of quality systems, root-cause tools, and continuous improvement.
- Strong background in QMS, customer quality management, and manufacturing processes.
- Six sigma - Black Belt (Preferable)
- 8D /5Why, Problem solving methodologies
- PFMEA & Control plan
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+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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Responsibilities
Purpose of Position The Customer Satisfaction & Quality (CS&Q) Manufacturing Quality Lead is responsible for driving manufacturing quality excellence, customer satisfaction, Supplier Quality management and continuous improvement across the Product plants r. The role will lead the deployment of robust quality management systems, ensure manufacturing process capability, drive defect prevention, improve customer experience, and develop a strong quality culture throughout the value chain.
The position requires extensive experience in electronics manufacturing environments, including PCBA assemblies, UPS , Drives manufacturing, and Contract Manufacturing operations, with a strong focus on quality tools, processes, systems, and customer-centric quality management.
Key Responsibilities : Responsible for the Cluster CS& Q related activities as under.
- Drive Quality Excellence end to end from Supplier to Customer
- Knowledge of quality control processes across SMT, THT, Wave Soldering, Reflow Soldering, ICT, Functional Testing, Burn-in and Final Assembly processes.
- Improve First Pass Yield (FPY), Rolled Throughput Yield (RTY),COPQ and customer satisfaction metrics.
- Support NPI, industrialization, product transfers and manufacturing ramp-up projects
- Drive quality governance with Contract Manufacturers (CMs), EMS partners and key suppliers.
- Lead along with Plant quality & cross-functional teams to resolve significant customer complaints and perform structured root-cause analyses
- Strong management of Product Regulatory certification to ensure compliance with Standards
- Ensure effective implementation and compliance of ISO 9001, ISO 14001, ISO45001 and relevant industry standards.
- Drive internal audits, management reviews and regulatory compliance programmes.
- Lead and coach manufacturing quality engineers and quality professionals.
- Build strong cross-functional collaboration with manufacturing, engineering, supply chain and customer service teams.
- Lead continuous improvement of quality systems and digital quality initiatives.
- Champion Lean Six Sigma, problem-solving methodologies (8D, DMAIC, PDCA), and performance improvement programs across plants.
- Ensure the CTQ', CTP`s & high risk RPN are managed to ensures the risks are mitigated
- Drive supplier development programs to enhance supplier competency and performance
- Ensure the Global quality programs and methodologies are well implemented & there is Continuous improvement culture in the Cluster
- Create a culture of people connect that fosters development opportunities and motivates high performance.
- Strong team player & consistent in communication
Relationship - Plant Managers
- Country FO , CCC teams
- LoB Engineering & R&D, OQL
- Regional/Global CS&Q leadership
- Supply Chain & Logistics
- External Customers and Auditors
- Product & Quality certifications bodies
Measure of performance - Customer Complaint - Zero OSA, FFR reduction
- Plant MDR / FPY reducing Defect rates
- Audit results and certification compliance
- CAPA effectiveness and closure time
- Improvement in COPQ
- Employee capability development
