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TikTok

TikTok Shop - Regional Seller Governance Strategy Manager

SeattleOperations$102,600 – $143,640Posted 3 days ago

Apply on company site View full job

Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.

We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.

You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.

Global E-Commerce's Governance and Experience (GNE) team builds the policies, products, and systems that keep TikTok Shop safe and trustworthy.

In this team, you will leverage data and business insights to identify risks and improve operations, while partnering with Product and regional teams to design scalable solutions and drive strategic initiatives from idea to implementation.

Responsibilities:
- Conduct independent analysis of operational data to generate actionable insights, evaluate solution effectiveness, and support ad-hoc business analysis requests.
- Drive strategic initiatives by aligning business objectives with operational execution, securing stakeholder buy-in, and ensuring successful rollout and adoption of changes.
- Define and translate business requirements into scalable product and technical solutions, ensuring alignment with business goals, system capabilities, and compliance standards.
- Assess existing workflows and design optimized future-state processes. Proactively manage timelines, identify risks, and drive cross-functional collaboration to ensure smooth and high-quality implementation.
- Serve as the key bridge between country business partners and Product teams, ensuring clear communication, proper expectation setting, and strong alignment throughout project lifecycles.

Qualifications

Minimum Qualification(s)
- 2+ years of experience in governance, policy, risk management, platform integrity, or related fields.
- Proven experience developing and implementing end-to-end policies or operational strategies.
- Strong cross-functional collaboration skills, including working with stakeholders.
- Strong analytical capability with experience handling large datasets and translating insights into actionable recommendations.
- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations, among others. This collaboration is necessary to support the strategy alignment and drive improvement to the seller strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.

Preferred Qualification(s)
- Experience in e-Commerce or technology environments.
- Prior exposure to online selling or marketplace operations.
- Proficiency in SQL.
- Interest in platform governance, risk management, or operational policy.
- Ability to thrive in a fast-paced and ambiguous environment.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $102600 - $143640 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- 2+ years of experience in governance, policy, risk management, platform integrity, or related fields.
- Proven experience developing and implementing end-to-end policies or operational strategies.
- Strong cross-functional collaboration skills, including working with stakeholders.
- Strong analytical capability with experience handling large datasets and translating insights into actionable recommendations.
- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations, among others. This collaboration is necessary to support the strategy alignment and drive improvement to the seller strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.

Preferred Qualification(s)
- Experience in e-Commerce or technology environments.
- Prior exposure to online selling or marketplace operations.
- Proficiency in SQL.
- Interest in platform governance, risk management, or operational policy.
- Ability to thrive in a fast-paced and ambiguous environment.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- On-Site Gym
- Long-Term Disability
- Short-Term Disability
- Virtual Fitness Classes
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Company Equity
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Company Outings
- Some Meals Provided
- Happy Hours
- Pet-Friendly Office
Professional Development
- Promote from Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)