Ignite your passion for product innovation by leading customer-centric product development and shaping the future of debit experiences for millions of customers. Leverage your strategic vision and leadership capabilities to deliver innovative solutions that enhance customer engagement, business growth, and operational excellence.
As a Product Director in Consumer Bank's Debit Product team, you will define and execute the strategic vision, roadmap, and growth initiatives for key debit products and customer experiences. You will lead cross-functional teams across product, technology, operations, risk, controls, marketing, and analytics to deliver innovative capabilities that drive customer adoption, improve engagement, and achieve business objectives. As a senior product leader, you will challenge traditional approaches, influence strategic decisions, and foster a culture of continuous innovation and customer obsession. The Debit Product organization is responsible for delivering secure, scalable, and customer-focused debit solutions that support everyday banking experiences while balancing growth, risk, and operational excellence.
Job responsibilities - Own the product roadmap, vision, development, execution, risk management, and business growth targets for key Debit initiatives
- Lead the end-to-end product lifecycle from discovery and ideation through launch, optimization, and ongoing enhancements
- Define and deliver product strategies that improve customer experience, increase engagement, and support business growth objectives
- Establish and monitor product performance metrics, including customer adoption, utilization, financial outcomes, risk posture, and operational efficiency
- Partner closely with technology, operations, risk, compliance, legal, controls, marketing, analytics, and customer experience teams to deliver high-quality solutions
- Identify emerging market trends, customer needs, and competitive opportunities to inform product differentiation and innovation strategies
- Drive prioritization decisions, balancing customer needs, business goals, technical feasibility, risk considerations, and resource constraints
- Influence executive stakeholders and develop business cases supporting strategic investments and product enhancements
- Ensure products comply with regulatory, risk, control, and governance requirements while maintaining an exceptional customer experience
- Coach and mentor product managers and product associates on product management best practices, customer-centric design, and strategic thinking
- Foster a culture of innovation, accountability, collaboration, and continuous improvement across the product organization
Required qualifications, capabilities, and skills - 8+ years of experience delivering products and technology solutions with experience working in highly regulated financial services, payments, banking, or fintech environments
- Extensive knowledge of product management disciplines, including strategy development, roadmap management, customer discovery, and product lifecycle management
- Proven experience building and executing product strategies that drive measurable business and customer outcomes with strong understanding of customer experience design, product performance measurement, and data-driven decision-making
- Experience balancing customer needs, operational requirements, risk management, and financial objectives
- Demonstrated success influencing senior stakeholders and leading complex cross-functional initiatives.
- Experience managing competing priorities and driving results in a large, matrixed organization
- Strong analytical, problem-solving, and strategic planning skills
- Exceptional written and verbal communication skills, including executive-level presentation experience
Preferred qualifications, capabilities, and skills - Deep knowledge of debit, payments, consumer banking, card, or transaction products
- Experience managing products with significant customer scale and transaction volume
- Recognized thought leader within product management, payments, or consumer banking
- Experience delivering digital transformation and modernization initiatives
- Strong understanding of card networks, payments ecosystems, financial services regulations, and fraud/risk management considerations
- Track record of leading and developing high-performing product teams
- MBA or other advanced business, technology, or analytics-related degree
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
