1,037 jobs for "Customer Satisfaction & Quality"

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Position Summary

The Engineering Lead is responsible for the overall engineering execution of healthcare and IVD manufacturing transfer programs, ensuring successful product qualification, process validation, test readiness, regulatory compliance, manufacturing ramp-up and customer satisfaction. The role directs cross-functional activities covering Process Engineering, Test Engineering, Quality Engineering, Manufacturing Engineering, Automation Engineering, regulatory compliance and NPI program execution. The Engineering Lead serves as the primary technical interface between the customer and manufacturing site and is accountable for engineering readiness from technology transfer through mass production release.

Key Responsibilities

Program Leadership

• Lead the complete manufacturing transfer program from the customer site to the receiving production site.

• Establish the engineering project plan, resource model, ownership structure, milestones and escalation process.

• Drive execution against schedule, quality, cost, compliance and manufacturing-readiness objectives.

• Conduct engineering readiness reviews and recommend gate approval or recovery actions.

• Coordinate technical deliverables across Process, Test, Quality, Manufacturing, Automation, Facilities, EHS and NPI teams.

Manufacturing Readiness

• Lead product, process, equipment, layout, capacity, tooling, material-flow and workforce readiness assessments.

• Review product architecture, assembly sequence, process flow, production strategy and scalability.

• Ensure work instructions, visual aids, process specifications and manufacturing records reflect the approved operating method.

• Drive closure of DFM, DFA, documentation, tooling, ergonomic and production-readiness gaps.

Validation Leadership

• Own the overall validation strategy covering IQ, OQ, PQ, equipment qualification, test-method validation, process validation and software validation.

• Approve validation protocols, acceptance criteria, deviations, reports and release recommendations before customer submission.

• Ensure validation traceability, objective evidence, risk controls and change-impact assessments are complete and audit ready.

Process Engineering Leadership

• Direct process development, line setup, work-instruction development, tooling and fixture readiness, PFMEA, process capability and change implementation.

• Assign process ownership across preparation, special processes, subassembly, main-unit integration, fluidics, optics, routing and packout.

• Drive process stability, yield improvement, operator safety, cycle-time improvement and non-value-added activity reduction.

Test Engineering Leadership

• Direct test strategy development for subassembly test, system-level test, parameter setting, HIPOT, burn-in, FQC and production test readiness.

• Ensure tester hardware, fixtures, software, calibration, preventive maintenance, data collection and validation are ready for production.

• Drive test correlation, false-failure reduction, failure analysis, tester availability and test-yield improvement.

Regulatory, Quality and EHS Leadership

• Ensure engineering execution follows the applicable quality system, including ISO 13485, FDA quality-system expectations, change control, CAPA, traceability and controlled records.

• Coordinate engineering support for customer audits, internal audits, regulatory readiness reviews and manufacturing assessments.

• Ensure technical risks involving chemicals, waste, electrical safety, HIPOT isolation, lifting, ergonomics and special equipment are assessed with Quality and EHS owners.

Customer and Stakeholder Management

• Act as the primary customer engineering focal point and lead technical review meetings.

• Present engineering status, readiness, risk, validation progress, recovery plans and decisions requiring customer action.

• Drive closure of customer-owned technical gaps and escalate schedule, design, documentation or compliance risks promptly.

• Support RFQ, transfer planning, capital justification and manufacturing-release decisions.

Team Leadership and Capability Development

• Lead, coach and mentor Process Engineers, Test Engineers and Engineering Technicians assigned to the program.

• Define capability gaps, training plans, knowledge-transfer requirements and succession coverage.

• Create clear technical ownership, decision authority and measurable deliverables for each engineering workstream.

Key Deliverables and Decision Gates

• Engineering transfer plan and resource approval

• Manufacturing-readiness assessment and recovery plan

• Production line, equipment, tooling and layout readiness approval

• IQ/OQ/PQ strategy, protocol and report approval

• Process and test readiness approval

• Engineering build readiness and closure report

• Customer transfer acceptance support

• Mass-production release recommendation

• Post-launch stabilization and handover plan

Technical Requirements

Engineering and Manufacturing

Manufacturing engineering, process engineering, test engineering, automation, equipment qualification, production transfer and system integration.

Problem Solving and Analytics

Root cause analysis, PFMEA, SPC, DOE, process capability, risk assessment, Lean manufacturing and structured corrective action.

IVD Systems

Working knowledge of fluidics, pumps, valves, reagent and sample handling, optics, sensors, motion control, actuators, analyzer integration and production test.

Validation and Quality

IQ/OQ/PQ, process validation, test-method validation, software validation, traceability, controlled documentation, CAPA and change control.

Regulated Manufacturing

Strong working knowledge of ISO 13485 and medical-device manufacturing controls; audit and inspection readiness experience preferred.

Leadership

Technical leadership, program management, customer communication, cross-functional influence, conflict resolution, risk management and executive reporting.

Education and Experience

• Bachelor's degree in Mechanical, Electrical, Electronics, Biomedical, Manufacturing, Industrial or Mechatronics Engineering.

• 8 to 12+ years of engineering experience, including substantial manufacturing, process, test or systems-engineering responsibility.

• 5+ years of medical-device, healthcare, life-science or similarly regulated manufacturing experience.

• 3+ years leading NPI, technology-transfer, validation or complex manufacturing-readiness programs.

• Prior IVD analyzer, clinical diagnostic instrument or Class II/III medical-device transfer experience is strongly preferred.

• FDA audit or inspection support, ISO 13485 auditor training, MDSAP knowledge, PMP and Lean Six Sigma certification are preferred.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

About Jabil

Made Possible. Made Better.

Size: 10,000+ employees
Industry: Manufacturing

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