6,317 jobs for "Service Management - Lead"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

SAP Integration Suite (Cloud Integration, API Management, Event Mesh, Open Connectors), SAP BTP, SAP Cloud Connector, monitoring and observability platforms, CI/CD tooling, enterprise integration ecosystem.

The role involves operating and administering SAP Integration Suite services while ensuring platform health, availability, and performance through effective monitoring and operational management. The candidate will be responsible for managing incidents, problems, and operational support activities, performing platform configuration and lifecycle management, coordinating platform maintenance, upgrades, and patching, and ensuring monitoring, observability, and operational readiness. Additional responsibilities include managing tenant configuration, certificates, connectivity, and security, supporting capacity planning and platform optimization, and collaborating closely with SAP Basis, Infrastructure, Integration teams, and vendors.

The ideal candidate should have strong hands-on experience with a minimum years in SAP BTP services, along with experience working with SAPUI5/Fiori applications. Hands-on experience with CAPM (Node.js) development and support is required. Experience with SAP Build Process Automation (BPA) is a nice-to-have skill, while knowledge of SAP Document Management Service (DMS) and experience with SAP Identity Authentication Service (IAS) are essential. The candidate should also drive continuous operational improvements by adopting and following Site Reliability Engineering (SRE) practices to enhance platform stability, efficiency, and service quality.

Your Future at Kyndryl
We have opportunities that you won't find anywhere else, including hands-on experience and learning opportunities. Whether you want to broaden your knowledge base or narrow your scope and in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Strong operational and technical skills with the ability to manage SAP BTP platforms in production, ensure high service availability, and continuously improve platform reliability through operational excellence.

Required Skills and Experience:

• 8+ years in SAP Integration, SAP BTP, or Middleware Operations

• Strong operational experience with SAP Integration Suite

• Experience with SAP BTP administration

• Experience with incident, problem, and change management

Preferred Skills and Experience:

• SAP Integration Suite

• SAP BTP

• SAP Cloud Connector

• API Management

• Event Mesh

• ITIL, SRE, DevOps knowledge

• Monitoring and observability tools

The ideal candidate should possess strong application development and troubleshooting capabilities, including expertise in debugging and resolving issues across UI and backend services. The individual should be able to analyze logs, traces, and runtime errors, with a solid understanding of application architecture covering frontend, backend, and service layers. Experience in fixing bugs and supporting live applications is essential. Additionally, the candidate should have experience with CI/CD pipelines for application deployment, hands-on experience with Git for version control, and experience managing deployments across multiple environments.

The candidate should have a strong understanding of authentication and authorization concepts, including experience with IAS integration, SSO configurations, role collections, and user role management in SAP BTP. Knowledge of OAuth, SAML, and token-based authentication is required. The role also demands experience in handling production support and escalations, monitoring tools, alert handling, and managing multiple customer tickets simultaneously. Strong analytical and problem-solving skills, the ability to independently investigate and resolve complex issues, a proactive mindset with ownership of issues and escalations, and excellent communication skills for collaborating with global teams and customers are essential. The candidate should also be capable of providing clear and structured RCA documentation, possess a good understanding of support processes and incident management, and work in a structured and disciplined manner.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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