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Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.
Well- versed on standard operating procedures, menus, amenities and pricing.
Learn about all the different sites and how much Soho House has to offer.
Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.
Manage guest lists, bookings on the floor level, club, roof, pool.
Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
Assist guests by checking/ retrieving their coats and/ or items they left.
Build a positive relationships with members and guest.
Communicate and red flag any feedback to the management team.
Influence a fun and positive atmosphere by being approachable and professional.
Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

A successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
Strong attention to details
Excellent customer service
Fluent in English and Spanish
Organised and reliable Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions
Excellent interpersonal, communication and problem solving skills.

What we are offering?

Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Team Room Rates; Any Bedroom, Any House, $100 a night
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 50%)
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

About Soho House

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.

Size: 5,001 - 10,000 employees
Industry: Food & Beverage

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