10,181 jobs for "Customer Experience Manager"

Imagine what you could do here. At Apple, innovative ideas have a way of quickly becoming extraordinary products, services, and customer experiences. This is where individual imaginations and experiences gather together that leads to great work. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Description
In this highly visible role, you will manage selection, implementation & optimization of manufacturing processes for mechanical enclosure subassemblies for our legendary products.

You will apply your Mechanical Engineering experience and work cross functionally with Product Design Engineering and Industrial Design to assess product features for manufacturability, and recommend capable production processes and equipment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

","responsibilities":"Collaborate with US-based MDEs counterpart in the development of mechanical processes.

Collaborate with Global Supply Managers to develop new equipment from RFQ through factory implementation, and manufacture and deliver material to downstream supply chain nodes on time and on cost.

You will work with Mechanical Quality Engineers to drive yield improvement through analyses of part quality, defect Pareto, and SPC.

A heavy emphasis will be on working with suppliers to define and refine mechanical tooling and fixtures, and establishing process capability and readiness.

Coordination of activities and direction through clear communication between the Asia and US-based teams, and vendors is a necessity.

You may audit supplier secondary processes as well as support product phase builds from prototype through ramp and mass production.

Provide leadership at manufacturing sites during development and product production ramp, and drive engineering issues to resolution

Use data to drive process decisions, basic data analysis, DOEs, SPC, etc.

Design best-in-class process based on cosmetic and drawing requirement, mapping out and document process flow and details which includes selecting processing equipments, designing fixtures/automations, initiating DOEs to find out the best process and parameters, and finalizing the process solution from prototype stage to mass production stage.

Define part tolerance and specifications by demonstrating process capability to Product Designers and Industrial Designers. Lead process development/have expertise in assembly - develop automation/fixture for assembly, bonding process (glue, welding), laser process(welding/cutting/etch/surface treatment) etc. Own yield improvement actions and process change decisions based on statistical process control (SPC) data analysis.

Identify, research, develop, and qualify premier equipment manufacturers and supplier

Preferred Qualifications
Cross disciplinary knowledges like mechatronics, control theory, machine learning are considered plus.

A standout teammate and self starter with innovation, integrity and attention to details.

Ability to work on manufacturing sites independently and willingness on over 50% travel frequently (mainly in Asia).

Action oriented, is able to manage the challenges and proactive to provide solutions.

Vendor management experience, be good handling the conflicts and command vendors to implement actions and deliver results.

Quick learner, capable to quickly pick up process knowledge and make design influence, meanwhile be innovative to process engineering.

Minimum Qualifications
Bachelor degree in Mechanical, Manufacturing or Industry Engineering, Master or Ph. D is a plus, proven track record of outstanding academic performances is preferred.

Proficient in English as a working language (verbal and written)

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile