9,809 jobs for "Manager, Customer Experience"

Responsibilities

About the Team
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

We are on the lookout for Senior Key Account Managers who can drive growth and enrich our ecosystem. TikTok's local services partnerships are a critical means of accelerating the platform's service offerings to users and merchants. As a Key Account Manager, you are expected to provide deep product insights and ongoing consultative support to TikTok's product and local services teams. The immediate focus will be on top local services partners in dine-in to further accelerate service offerings on TikTok.

Responsibilities
1. 0-1 business development / partnership building, identify top and key local services partners in Food and QSR industries.
2. Drive TikTok adoptions and provide integration marketing solutions to customers and achieve industry deep cultivations.
3. Conduct customer visits, negotiate cooperation and contracts with key partners.
4. Partner with local service merchants in delivering high-quality content through short videos, live streaming, influencer match making to improve their sales / transactions.

Qualifications

Minimum Qualifications
- Bachelor's degree in business, marketing, or a related field.
- Experienced in partner development or account management.
- Strong understanding of the food/ dine-in industry and its trends.
- Excellent communication and interpersonal skills.
- Ability to negotiate and build relationships.
- Strong analytical and problem-solving skills.

Preferred Qualifications
- Preferred experience working as part of a global or international team.
- Robust product acumen, with the ability to understand and contribute to product strategy.
- Strong customer relationship maintenance, negotiation, and problem-solving abilities, with preference for experience in the social media industry.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree in business, marketing, or a related field.
- Experienced in partner development or account management.
- Strong understanding of the food/ dine-in industry and its trends.
- Excellent communication and interpersonal skills.
- Ability to negotiate and build relationships.
- Strong analytical and problem-solving skills.

Preferred Qualifications
- Preferred experience working as part of a global or international team.
- Robust product acumen, with the ability to understand and contribute to product strategy.
- Strong customer relationship maintenance, negotiation, and problem-solving abilities, with preference for experience in the social media industry.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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