10,181 jobs for "Customer Experience Manager"

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

We are building out machine learning (ML) lifecycle tools that are used by our ML researchers and engineers to build generative AI features for Apple's key services ranging from Music, TV+, Podcasts, iCloud, Apps Store, and Sports. We are seeking experienced Product Managers to work closely with internal ML engineering teams across Apple Services to understand their use cases, workflows, and pain points to improve their developer experience and accelerate ML feature development. The ideal candidate has a strong understanding of and experience in machine learning, ML tools, MLOps, data engineering, ML infrastructure and data platforms.

Description

We are building AI/ML tools for a wide group of ML researchers and engineers that build amazing features that power Apple Services and enables us to delight consumers around the world. We are looking for experienced technical product managers who understand AI/ML technologies, MLOps, data platforms, and are passionate about working with engineering teams to build production ML pipelines and features. We're seeking self-starters, go-getters, and strategic problem solvers!

Preferred Qualifications

Strong technical understanding of machine learning and data and AI.

Able to identify and explain challenges to both technical and non-technical personnel.

Experience communicating engineering technical challenges that may affect business timelines.

Strong verbal and written communicator with the ability to influence and build consensus in a collaborative way.

Comfortable dealing with challenging priorities spread across multiple customers.

Minimum Qualifications

At least 10+ years product management experience in technical enterprise products, preferably around data and AI.

Bachelor's degree in Computer Science, Electrical Engineering, Math or related field. Master's degree preferred.

Experience building product roadmaps from conception to launch, driving the product vision, defining go-to-market strategy, and leading design discussions.

Strong knowledge of machine learning and generative AI technologies and working knowledge of public cloud technologies (AWS/GCP/others).

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,400 and $372,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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