1,383 jobs for "Customer Engineer - NCG"

Description

Overview

General Motors plans, designs, and executes more than $2 billion in facility capital projects annually across manufacturing and non-manufacturing facilities. The long-term value of those investments depends on accurate asset information, consistent maintenance practices, reliable condition data, and disciplined sustainment planning after projects are placed in service.

Infrastructure & Corporate Citizenship is strengthening centralized and coordinated facility asset lifecycle management across GM's manufacturing and non-manufacturing portfolio. The Sr. Analyst, Asset Lifecycle Management will help establish the standards, processes, and decision-support practices that connect project handoff, facility operations, maintenance, enterprise asset management, and long-term asset sustainment.

This senior individual contributor will serve as a subject-matter expert and process owner for facility asset lifecycle management. The role will operate with substantial independence, solve complex and non-standard problems, influence decisions across Facilities Operations, Construction, Engineering, Maintenance, Finance, Information Technology, Data Analytics, site teams, and service providers, and lead through expertise and influence to build alignment and achieve sustainable outcomes.

Key Responsibilities

Establish asset lifecycle standards and governance

• Own and continuously improve the facility asset lifecycle process from asset creation and project handoff through maintenance, renewal, and retirement.

• Develop and maintain standards for asset identification, classification, hierarchy, ownership, criticality, location, parent-child relationships, units of measure, and related attributes.

• Define asset-information requirements and acceptance criteria for project deliverables and handoffs so new or modified assets are ready for operational use.

• Drive consistent adoption of facility asset standards across manufacturing, customer care and aftersales, and non-manufacturing sites.

• Identify systemic gaps in asset data, governance, or lifecycle practices and lead cross-functional actions to resolve them.

Improve asset data and enterprise asset-management decision support

• Serve as the facility asset data and process subject-matter expert for GM's enterprise asset-management platform, including Maximo or successor systems.

• Establish and maintain minimum data requirements for facility assets, including asset type, facility designation, classification, installation date, location, unit of measure, capacity, ownership, and condition-related attributes.

• Lead data-quality assessments and remediation efforts, including physical inventory validation, missing or inconsistent fields, duplicate records, incomplete classifications, ownership gaps, and asset-hierarchy issues.

• Partner with Information Technology and Data Analytics to define system requirements, data models, integrations, reporting, and enhancements that improve asset lifecycle management.

• Develop metrics, dashboards, and analyses that measure data completeness, asset health, maintenance performance, lifecycle risk, and progress against improvement plans.

Connect projects, operations, and maintenance

• Partner with Construction, Engineering, Facilities Operations, Facility Area Managers, maintenance teams, site personnel, and service providers to validate asset records and apply corporate standards in the field.

• Clarify ownership, roles, and decision rights across Construction, Facilities Operations, production operations, Finance, and external suppliers or service providers.

• Strengthen the transition from construction and installation to operations by defining required asset information, documentation, acceptance criteria, and handoff practices.

• Evaluate preventive, corrective, and emergency work-order practices and failure coding to improve asset history, reliability analysis, and lifecycle decisions.

• Represent ICC/Facilities in cross-functional asset-management forums and serve as a knowledgeable point of contact for facility asset lifecycle matters.

Translate asset condition into sustainment priorities

• Partner with technical subject-matter experts to develop preventive-maintenance strategies and asset-health measures for key facility asset classes, such as HVAC, power distribution, water and wastewater systems, and roofing.

• Define condition-assessment methods that support evaluation of asset risk, criticality, remaining useful life, and replacement needs.

• Analyze maintenance compliance, breakdown trends, failure data, and asset performance; recommend corrective actions that improve reliability and reduce unplanned downtime.

• Translate asset condition, risk, performance, and remaining-useful-life information into inputs for long-term facility sustainment and investment planning.

• Support prioritization and scoping of repair, refurbishment, and replacement projects using consistent asset-health and risk measures.

• Provide traceable asset information and documented assumptions to support leadership decisions, Finance collaboration, and audit readiness.

Drive adoption and build capability

• Lead change-management activities for facility asset standards, classification structures, data requirements, and lifecycle processes across multiple sites.

• Develop and deliver practical training for Facility Area Managers, maintenance teams, site personnel, and service providers on lifecycle processes, data standards, and enterprise asset-management tools.

• Facilitate forums and communities of practice that share lessons learned, address adoption barriers, and sustain consistent execution.

• Serve as a resource and mentor to colleagues building capability in facility asset management, data governance, reliability, and enterprise asset-management practices.

Required Qualifications

• Bachelor's degree in Engineering, Facilities Management, Business, Operations, Information Systems, or a related field; equivalent demonstrated experience may be considered.

• 7+ years of progressively responsible experience in facilities operations, plant engineering, maintenance, reliability, asset management, construction, or a related industrial or manufacturing environment.

• Demonstrated experience with an enterprise asset-management or computerized maintenance-management system, such as Maximo, and with asset data governance or data-quality improvement.

• Experience developing or implementing asset-management processes, standards, data models, maintenance strategies, condition assessments, or lifecycle decision-support practices.

• Demonstrated ability to analyze data, develop meaningful metrics, evaluate alternatives, and communicate recommendations to leadership and cross-functional stakeholders.

• Proven ability to lead cross-functional work and influence operations, maintenance, construction, engineering, Finance, Information Technology, and external partners without direct authority.

• Strong written, verbal, facilitation, organizational, and stakeholder-management skills, with the ability to manage multiple priorities independently and exercise sound judgment with incomplete information.

Preferred Qualifications

• Experience with facility asset classification frameworks, such as Uniformat or a similar standard.

• Familiarity with capital planning, facility infrastructure investment, asset sustainment, or portfolio risk management.

• Background in reliability engineering, maintenance strategy, condition assessment, or asset-management standards.

• Experience leading change management, training, or communities of practice across multiple sites or regions.

• Experience with data visualization, reporting, or analytical tools such as Power BI, SQL, or comparable platforms.

• Experience supporting physical asset inventories, project-to-operations handoffs, financial reconciliations, or audit activities.

Job Description Disclaimer

This job description describes the core functions and general nature of the position. It is not intended to be a comprehensive inventory of all duties, responsibilities, or qualifications. Additional responsibilities may be assigned as business needs change.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

Relocation benefits are available for candidates who qualify under company policy.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

About General Motors

We’re on a journey to create a world with zero crashes, zero emissions and zero congestion.

Size: 10,000+ employees
Industry: Engineering

View company profile