Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Americas Sales Business Partner Manager (SBP).
About the job
This position is needed to serve as the right hand Sales Ops leader to leaders across the Americas Sales organization. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results for your verticals. The ideal candidate is a hands-on Sales Operations leader with deep go-to-market (GTM) and enterprise-scale software/tech experience in sales strategy. Success requires tight alignment and collaboration with your peer Sales Operations functional leaders ( Strategic Operations, Sales Compensation, GTM Initiatives and GTM Analytics, GTM Enablement) and company-wide cross-functional teams such as HR, finance, marketing, product and more.
Responsibilities
In this role, you’ll:
- Be the Business partner to GTM leaders; challenge the status quo.
- Shape & execute business strategy to address risks / obstacles / opportunities.
- Translate strategy into actionable operational plans & execute.
- Be the Voice of sales in cross-functional initiatives.
- Execute operational cadences at the Vertical/Segment level supporting a Regional VP of Sales
- Manage forecast and pipeline health; drive predictability for month/quarter/year.
- Provide business performance insights; facilitate decision-making.
- Produce recurring & ad hoc exec business updates.
- Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Territory & Quota operationalization) in alignment with Strategic Operations peer function.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 6+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).
- Proficiency in sales planning and operations including sales coverage, segmentation, territory planning, sales compensation strategy and executing a rhythm of business (MBRs, QBRs, etc).
- Problem-solving, communication and interpersonal skills with ability to influence and align senior leadership and teams.
- Bachelor’s Degree or equivalent years' of experience; graduate degree a plus.
Desired:
- Experience guiding sales teams through organizational changes, shifting priorities, and evolving market strategies with minimal disruption.
- Ability to translate complex sales performance and pipeline data into clear storylines, actionable recommendations, and business reviews for senior leaders.
- Proven track record of building strong partnerships across various business functions and aligning diverse cross-functional stakeholders around shared business priorities.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
- Based in the San Francisco Bay area, California: $137,520 - $171,900.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until November 20, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
