Overview To plan, direct and manage the multi-function operations of the Underwriting branch, including origination and extension of credit, while monitoring credit risk levels and member experience for the portfolio. Monitor the performance of processing systems to ensure correct application of NFCU's credit policies. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.
Responsibilities- Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
- Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
- Oversee development of benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, manage expenses, minimize financial risk, and maintain high operational efficiency
- Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
- Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production, member service standards, and technology enhancements
- Collaborate with Credit Policy and other business units and Compliance to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions
- Serve as member of the Credit Committee to establish guidelines and decision lines of credit, increases, renewals, reinstatements, and member appeals
- Manage and coordinate activities with other teams and Lending to execute competitive analysis, tracking and market analysis, surveys, etc.
- Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
- Oversee when appropriate and/or serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes
- Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
- Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
- Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
- Collaborate with internal business partners to analyze portfolio and implement relevant policies and procedures
- Lead change management efforts, cross-functional initiatives and department/organization projects
- Maintain thorough knowledge of department automated systems, business processes, markets, financial services industry, trends, products and services
- Provide forward thinking expertise in current and emerging trends, technologies and practices
- Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation
- Assess training and development needs for staff; evaluate training programs to ascertain effectiveness
- Oversee the preparation of reports and presentations for senior management
- Perform supervisory/managerial responsibilities
- Ensure adequate/skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct and review performance appraisals
- Develop, mentor and counsel staff
- Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
- Ensure section/branch goals and objectives align with division/department strategy
- Ensure efficiency of operations
- Leadership Level - Supervise daily activities
- Perform other duties as assigned
Qualifications- Expert knowledge of applicable federal and state laws, rules, and regulations (e.g., Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc.)
- Extensive progressively responsible experience leading and managing a multi-functional credit card lending operation in a large financial institution, including operational and regulatory risks and controls
- Advanced knowledge of banking/financial industry trends, products and services
- Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
- Expert organizational, planning and time management skills
- Extensive experience in supervising and leading employees
- Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Expert verbal and written communication skills
- Advanced database, word processing, spreadsheet, and presentation software skills
- Expert knowledge of credit card products, services, processes, and procedures
- Expert skill in producing desired results and achieving goals and objectives
- Expert skill interacting tactfully and effectively in difficult situations
- Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
- Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
- Expert skill exercising initiative and using good judgment to make sound decisions
- Expert skill using innovative thinking to solve problems and facilitate the decision making process
- Expert skill identifying and analyzing business requirements and recommending solutions
- Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
- Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Bachelor's degree in Finance, Business Administration, or related field or an equivalent combination of education, training, and experience
Desired Qualifications- Advanced knowledge of NFCU credit card operations
- Advanced knowledge of NFCU policies, procedures, products, and services
- Master's degree in Finance, Business Administration
Additional InformationHours: - Monday - Friday, 8:00AM - 4:30PM
Location: - 820 Follin Lane, Vienna, VA 22180
- 141 Security Drive, Winchester, VA 22602
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Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
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