Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleWho We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
Your RoleAs an Experienced Customer Partner, you will serve as the single accountable executive leader driving customer value, profitable growth, and long-term account health. Beyond traditional sales or account management, you will orchestrate strategic relationship leadership, consultative selling, commercial ownership, and delivery oversight to align executive priorities, innovation, and partner capabilities into one actionable vision.
You will mobilize multidisciplinary teams across Kyndryl-including Consulting, Delivery, Architecture, Core Practices, AI, hyperscalers, and alliance partners-to turn customer roadmaps into funded initiatives and measurable business outcomes. In this role, you will be the trusted advisor helping enterprise leaders navigate their most critical digital transformation choices.
What You Will Do- Own the strategic customer relationship, serving as the single point of executive accountability for customer value, satisfaction, advocacy, and referenceability.
- Build and deepen trusted advisor relationships with CIO, CTO, CISO, and line-of-business executives to translate enterprise agendas into living account strategies.
- Drive end-to-end commercial performance and growth, managing account P&L, revenue, signings, margin profitability, renewals, and disciplined pipeline forecasting.
- Create demand and qualify high-impact opportunities, leading priority pursuits from initial shaping through complex negotiation and closure.
- Orchestrate capabilities across Consulting, Delivery, Architecture, Practices, AI, and Kyndryl Bridge to deliver integrated, high-value customer outcomes.
- Engage hyperscalers, strategic alliances, and technology partners to co-create differentiated propositions and accelerate customer transformation roadmaps.
- Ensure material delivery, contractual, and operational issues are proactively owned, escalated, and resolved across internal Kyndryl and partner teams.
- Foster an inclusive, high-performing account team culture, mentoring emerging Customer Partners and modeling integrity, transparency, and operational excellence.
Who You AreYour Future at KyndrylBecoming an Experienced Customer Partner at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas, or move vertically into senior leadership or specialized domain roles. There are many different types and flavors of roles at Kyndryl, so everyone can find the opportunity that suits them best.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience- 15+ years of strategic account leadership, consultative enterprise sales, or client partner experience within IT services or technology transformation.
- Proven track record of owning enterprise account P&L, delivering sustained revenue growth, margin expansion, renewals, and rigorous pipeline/forecasting governance.
- Demonstrated success establishing trusted C-suite relationships (CIO, CTO, CISO, business leaders) across complex, multi-stakeholder enterprise accounts.
- Expertise in consultative solution selling, complex contract negotiations, and leading high-value pursuit cycles from concept to signing.
- Strong fluency across modern enterprise technology landscapes, including cloud, infrastructure modernization, cybersecurity, data, AI, and managed services.
- Exceptional leadership ability to orchestrate cross-functional, geographically distributed delivery and advisory teams without direct line authority.
- Professional business fluency in English and French.
Preferred Skills and Experience- Deep industry domain expertise in banking, financial services, or other highly regulated enterprise sectors.
- Established executive network and credibility across major French and multinational enterprise accounts.
- Proven track record shaping and closing multi-practice, hyperscaler-, or alliance-partner-led digital transformation deals.
- Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field (or equivalent professional experience).
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
