We have an opportunity for you to make a real difference in people's working lives. Join a team where your judgment, empathy, and problem-solving skills directly shape the employee experience. You'll build your expertise in employee relations while growing your career within a supportive, high-performing team. Every conversation you have is a chance to turn a challenging moment into a positive outcome.
As an HR Specialty Servicing Advisor on the Global Accommodations team, you support employees and managers through routine, sensitive, and complex HR matters. You bring strong judgment, attention to detail, and confidence to navigate challenging conversations with empathy and professionalism. You balance a personalized employee experience with consistent application of firm policies, sound risk management, and clear decision-making.
You also identify trends and conduct root cause analysis to recommend product and process improvements that strengthen the overall employee and manager experience.
Job responsibilities- Communicate directly with employees and managers, verbally and in writing, to resolve specialized and complex inquiries with end-to-end ownership
- Navigate sensitive and challenging conversations independently, including situations involving disagreement, escalation, or difficult decisions
- Evaluate requests using sound judgment, constructively challenge when appropriate, and communicate decisions and rationale with professionalism and empathy
- Set clear expectations and boundaries with employees and managers, including the ability to decline requests that cannot be supported
- Partner with HR and firmwide teams to resolve complex matters, clarify ownership, and drive issues to resolution
- Maintain complete and accurate case documentation and tracking of interactions
- Process HR-related transactions accurately and on time while delivering an exceptional employee experience
- Identify recurring issues, trends, and root causes, and recommend improvements to processes, products, and the employee experience
- Meet established service-level, quality, and productivity expectations
Required qualifications, capabilities, and skills- Three years of experience in HR service, product roles, employee-facing advisory roles, or equivalent experience
- Experience independently managing difficult, sensitive, or high-stakes conversations with employees and managers
- Strong judgment and confidence constructively challenging requests, delivering difficult messages, and setting boundaries
- Ability to remain composed and credible when faced with disagreement or escalation while maintaining an empathetic, respectful experience
- Active listening, probing, and reading comprehension skills, including identifying underlying issues and determining a path forward
- Strong written and verbal communication and interpersonal skills with a customer-focused mindset
- Ability to summarize findings and present concepts, recommendations, and rationale to varied audiences, including Specialists and Senior Leaders
- Analytical and problem-solving skills with strong attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment, adapt to change, and meet deadlines
- Proficiency with Microsoft Office suite and HR systems (Ask JPMC, ServiceNow, etc.)
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
