116 jobs for "Quality Assurance Associate"

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Quality Assurance Representative, AM Shift

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JPMorgan Chase

Workplace Solutions - Business Readiness Lead, Vice President

Newark, DEPosted 16 days ago

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Reporting to the Global Head of Business Readiness, own end-to-end Business Readiness outcomes for an assigned portfolio from intake and impact assessment through implementation, adoption, hypercare, and transition to BAU. Lead the three Associates as a pooled delivery team, set the proportionate Business Readiness approach, assure the quality of plans and evidence, manage portfolio demand and capacity, and provide formal readiness recommendations. Communications, Procedures, and Training will be delivered by partner teams that liaise with the central Business Readiness team; the Vice President is accountable for integrating their deliverables into the overall Business Readiness plan and escalating gaps or dependencies.

Responsibilities:

• End-to-end accountability for Business Readiness outcomes across an assigned portfolio, including intake, assessment, integrated planning, implementation, adoption, hypercare, and transition to BAU.

• Lead and allocate work across the three Associates, balancing demand, complexity, capacity, development, and cross-portfolio coverage.

• Own portfolio readiness governance, quality assurance, stage-gate recommendations, risk escalation, remediation, and adoption performance.

• Maintain the partnership model with Communications, Procedures, and Training teams, which deliver their specialist outputs while liaising with the central Business Readiness team.

• Own portfolio intake, prioritisation, and governance, confirming scope, ownership, audiences, timing, dependencies, complexity, controls, and success measures.

• Lead impact, stakeholder, operational, and change-saturation assessments with requestors and Business Solutions Owners; determine the proportionate Business Readiness approach and required deliverables.

• Allocate lower- and medium-complexity changes across the three Associates, directly lead the most complex or strategically significant changes, and rebalance capacity as portfolio demand changes.

• Set expectations for integrated Business Readiness plans and assure their quality, completeness, proportionality, evidence, dependencies, and alignment with release governance and control requirements.

• Provide formal, evidence-based Business Readiness recommendations at stage gates, including proceed, proceed with conditions, remediate, escalate, or defer within defined decision thresholds.

• Build senior stakeholder, sponsor, and people-manager engagement plans; identify resistance, cumulative change impacts, and organizational constraints, and drive timely decisions and interventions.

• Integrate Business Readiness activity with Business, Product, Technology, PMO, Operations, Risk, and Controls delivery plans, release calendars, cutover plans, and BAU transition arrangements.

• Establish and maintain effective working relationships with Communications, Procedures, and Training partner teams. These partners are responsible for designing and delivering their specialist outputs and will liaise with the central Business Readiness team; the Vice President will agree requirements, milestones, dependencies, and evidence, integrate their outputs into the overall plan, and escalate delivery risks.

• Oversee cutover readiness, release support, hypercare, and transition to BAU across the portfolio, ensuring ownership, exit criteria, unresolved issues, and follow-up actions are clear.

• Monitor portfolio readiness, adoption, operational performance, and stakeholder feedback against agreed baselines and targets; direct remediation when outcomes are off track.

• Maintain the portfolio demand, capacity, dependency, risk, and escalation view; provide clear recommendations to the Global Head of Business Readiness on priorities, trade-offs, and resource constraints.

• Coach the three Associates, review material assessments and recommendations, promote peer quality reviews, and ensure consistent use of Business Readiness standards, playbooks, templates, workflow tools, and reporting.

• Use lessons learned, quality findings, adoption data, and partner feedback to improve the Business Readiness methodology and central service.

Typical outputs

• Prioritised portfolio intake pipeline, demand and capacity view, and Associate allocation plan

• Approved impact and stakeholder assessments, Business Readiness scope and tiering decisions, and integrated portfolio plans

• Stage-gate readiness recommendations, quality reviews, supporting evidence, risk acceptances, escalations, and remediation plans

• Integrated Communications, Procedures, and Training requirements, milestones, dependencies, and delivery status supplied through partner-team liaison

• Portfolio readiness, adoption, cutover, hypercare, BAU transition, and post-release performance reporting

• Associate coaching and development priorities, partner feedback, lessons learned, and improvements to standards, playbooks, and tooling

Qualifications/Experience

• Typically 7-10+ years of experience in Business Readiness, change management, transformation, operations, product delivery, or complex program leadership.

• Demonstrated accountability for end-to-end readiness or change outcomes across a portfolio, including governance, prioritisation, stage-gate decisions, cutover, hypercare, and adoption.

• Proven ability to lead and develop delivery teams, allocate work, assure quality, and influence senior stakeholders without relying on direct authority.

• Strong experience coordinating specialist partner teams, including Communications, Procedures, and Training, while maintaining clear accountability for an integrated plan and outcome.

• Strong judgement in controlled environments, with experience managing operational risk, dependencies, escalations, competing priorities, and evidence-based readiness recommendations.

• Strong analytical, written, and verbal communication skills, with the ability to translate complex portfolio information into clear executive decisions and actions.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

About JPMorgan Chase

We know our people are our strongest asset. You will never stop learning here, and we will learn with, invest in and support you along the way.

Size: 10,000+ employees
Industry: Financial Services

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