788 jobs for "Escalation Manager"

Responsibilities

The Scaled Growth Team is a strategic engine within TikTok, focused on driving global new client acquisition through high-impact agency partnerships. The team plays a critical role in building and enriching a high-quality client pipeline, working closely with direct sales to support sustainable, long-term growth. By identifying scalable opportunities and unlocking new markets, the team accelerates business expansion while ensuring consistent, high-quality client engagement.mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

Responsibilities:
1. Raise the bar - Be results focused, grow revenue, educate and lead strategic conversations with SMB agencies. Identify and create compelling sales propositions using internal and external data for agencies in specific regions, industries or objectives that can be pitched at scale with minimal customization.
2. Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve agency issues.
3. Assume ownership - Work with small and medium sized agencies to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale.
4. Embrace change as an opportunity - have a growth mindset: learning when you don't understand, accept challenges, solutions-oriented feedback; viewing uncertainty as an opportunity to thrive.
5. Collaboration creates value - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.

Qualifications

Minimum Qualifications:
- 3+ years of marketing, media sales and/or online advertising experience with direct client management experience
- Experience in the marketing/social media/advertising industry with a strong understanding of the digital advertising ecosystem.
- Proven experience working with agencies or in an agency partnerships-type role
- Proven track record of reaching and exceeding sales goals with a large book of business with ability to identify, prioritize and secure business opportunities
- Ability to influence buy-in and build relationships with key stakeholders while prioritizing and managing a client portfolio, tasks, and projects within a fast paced environment

Preferred Qualifications:
- Knowledge of a self-serve platform, auction, or programmatic ad products.
- Passionate about TikTok marketing, and up for the challenge of building something from the bottom up
- Creative, outside-the-box thinker and strategist with a team player and collaborator mentality

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $70304 - $99886 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- 3+ years of marketing, media sales and/or online advertising experience with direct client management experience
- Experience in the marketing/social media/advertising industry with a strong understanding of the digital advertising ecosystem.
- Proven experience working with agencies or in an agency partnerships-type role
- Proven track record of reaching and exceeding sales goals with a large book of business with ability to identify, prioritize and secure business opportunities
- Ability to influence buy-in and build relationships with key stakeholders while prioritizing and managing a client portfolio, tasks, and projects within a fast paced environment

Preferred Qualifications:
- Knowledge of a self-serve platform, auction, or programmatic ad products.
- Passionate about TikTok marketing, and up for the challenge of building something from the bottom up
- Creative, outside-the-box thinker and strategist with a team player and collaborator mentality

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile