2,391 jobs for "Customer Support Team Lead"

Responsibilities

The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size.

As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development.

You will shape merchant success, user experience, and the next phase of e-commerce growth in the US.

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high-quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-Commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join us to build an e-Commerce ecosystem that is innovative, secure, and intuitive for our users together.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
- Lead and execute strategic projects to develop and optimize category strategies for TikTok Shop category teams, driving long-term GMV growth, profitability, and operational efficiency.
- Partner closely with cross-functional (XFN) teams to define goals, pilot initiatives, and identify key areas for continuous improvement.
- Conduct data-driven analysis, competitor benchmarking, and hypothesis testing to solve business challenges and identify new growth opportunities.
- Work with product & tech teams to design scalable, tech-driven solutions that lower entry barriers for merchants and enhance overall platform competitiveness.

Qualifications

Minimum Qualification(s)
- Individuals who are completing or have recently completed an MBA degree in Business Analytics, Economics, Data Science, or a related discipline.
- Have good logical thinking, business analysis ability, systematic thinking and critical thinking ability.
- Have strong learning ability, execution ability and stress resistance, as well as strong communication and coordination, resource integration ability and project management ability.

Preferred Qualification(s)
- Interest in e-Commerce business; Internship experience in e-Commerce or having a solid understanding of the industry landscape is a plus
- Familiar with TikTok and other content platforms; experience in content-based eCommerce (brand and/or platform-side) is highly preferred.
- Strong network and connections with brands and/or retailers are a plus.
- Passion for TikTok and eCommerce, eager to exceed challenging goals while building something truly unique to the market.

For TikTok
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $102600 - $143640 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Individuals who are completing or have recently completed an MBA degree in Business Analytics, Economics, Data Science, or a related discipline.
- Have good logical thinking, business analysis ability, systematic thinking and critical thinking ability.
- Have strong learning ability, execution ability and stress resistance, as well as strong communication and coordination, resource integration ability and project management ability.

Preferred Qualification(s)
- Interest in e-Commerce business; Internship experience in e-Commerce or having a solid understanding of the industry landscape is a plus
- Familiar with TikTok and other content platforms; experience in content-based eCommerce (brand and/or platform-side) is highly preferred.
- Strong network and connections with brands and/or retailers are a plus.
- Passion for TikTok and eCommerce, eager to exceed challenging goals while building something truly unique to the market.

For TikTok
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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