1,696 jobs for "Technical Support Specialist"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Role:
You are the offshore specialist leader for tenant‑to‑tenant SharePoint/OneDrive/Teams content migration. You provide technical authority, escalation support and delivery patterns for the Scale squads and the Factory. Your success is measured by reducing exceptions, accelerating resolution of complex ODSP/Teams content issues and providing repeatable runbooks and "known fix" patterns that enable industrial execution. You will typically align to one region (Europe, Americas, or Asia) and adapt working hours accordingly, while maintaining common standards across the global programme.

Key Responsibilities:

- Act as the ODSP/Teams migration technical authority for your aligned region; provide escalation support to Scale and Factory teams.

- Define and maintain ODSP/Teams migration runbooks, validation gates and remediation playbooks.

- Support wave planning by identifying high‑risk sites/OneDrives/Teams content and defining mitigation actions- Troubleshoot complex migration failures (permissions, sharing, metadata, large libraries, throttling, file blocks).

- Provide guidance on Teams‑associated file dependencies and cutover sequencing constraints.

- Ensure evidence capture is complete and consistent for migration acceptance and audit readiness.

- Maintain a "known issues and fixes" catalogue; drive repeat issue reduction through root cause elimination.

- Coordinate with Identity and Entra Apps specialists where access, sharing or auth dependencies block content validation.

- Provide metrics inputs on exceptions and remediation throughput; propose operational improvements.

- Participate in cutover windows to ensure rapid triage and stabilisation.

Who You Are

Must‑Have:

- Delivered tenant‑to‑tenant ODSP/Teams content migrations in production (specialism mandatory).

- Deep SharePoint Online/OneDrive expertise, including permissions models, sharing, metadata and information architecture constraints.

- Hands‑on experience with enterprise migration tooling in this domain (ShareGate and/or Quest or equivalent).

- Strong runbook discipline and ability to industrialise delivery through repeatable patterns and quality gates.

- Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required.

- Strong evidence capture and documentation habits; writes playbooks that engineers can follow without ambiguity.

- Ability to coach and guide teams while maintaining pace and quality.

Good‑to‑Have:

- Experience migrating Teams‑associated shared content and managing dependency impacts.

- PowerShell/Graph reporting and automation experience.

- Familiarity with data governance considerations (retention/labelling behaviours, access governance).

- Microsoft 365 certification alignment in collaboration/admin domains (or equivalent experience).

Interpersonal & Consulting Skills:

- Calm escalation leader; structured troubleshooting under cutover pressure.

- Strong coaching behaviours; builds capability through patterns, not ad‑hoc fixes.

- Clear and concise communicator across time zones; excellent handover habits.

- Evidence‑driven; avoids assumptions and documents decisions and outcomes.

- Collaborative dependency management across identity, endpoints and adoption stakeholders.

- High accountability and integrity in handling customer environments and access.

Typical Deliverables / KPIs:

- Exception rate reduction and repeat issue elimination trend.

- MTTR for ODSP/Teams migration blockers.

- Validation pass rate and reduction in rework/reruns.

- Evidence pack completeness rate per wave/work item.

- Throughput support effectiveness (factory/scale velocity improvements attributable to playbooks).

Shift / Working Pattern Notes:
Scale teams operate as a cohesive unit within a follow‑the‑sun project delivery model. Each scale team works an 8‑hour shift, scheduled across a 24‑hour global working day. Structured handovers between scale teams are mandatory and cutover periods may require rota flexibility.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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