6,317 jobs for "Service Management - Lead"

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

Apple iPhone Mechanical Enclosures team is looking for a motivated, detail-oriented Global Supply Manager (GSM) to manage enclosures manufacturing at contract manufacturers. They will be responsible for working with Contract Manufacturers (CMs) to ensure successful production ramp and ongoing production, for various generations of the product.

Description
Apple GSMs own the supply chain and commercial and relationship with our enclosure manufacturing partners and are responsible for supply operations, continuity of supply, risk management, driving operational and cost efficiencies through process or design change, cost negotiations, as well overall project execution. GSMs sit at the intersection of Apple's business activities and engineering communities, and effectively balance the needs of both groups to ensure successful product launches. Enclosure components (such as the housing) define the look, feel and expression of Apple's globally recognized industrial and product design. GSMs work in concert with operations, supply quality, and supply base engineers as well as Apple's Product Design and Industrial Design teams. Together, these teams execute and scale both new and existing manufacturing processes, materials, technologies, finishes and form factors.

GSMs are courageous leaders capable of working with highly skilled cross-functional business & technical teams to identify risks, explore solutions, reach consensus and execute mitigations as quickly and efficiently as possible.","responsibilities":"Manage the overall operational aspects of running iPhone Enclosures manufacturing operations, on-ground at Apple CM partner factories in India
Drive the operational performance at CMs required to meet Apple needs
Help develop production schedules, and plan demand/supply
Work with Apple CMs and Apple cross-functional teams to drive adherence to ramp and production schedules, identify risks, help develop mitigation plans
Manage and support commercial engagement with CMs, including capital costs and part pricing.
Identify and help CMs implement operational improvements
Act as a liaison between Apple MD Enclosures team and CM teams; communicate targets to CMs, and jointly drive solutions
Prepare and present to Apple executive teams status reports, key issues, mitigation plans etc.
Collaborate with cross-functional Apple teams on meeting overall product goals and requirements (Quality, Process Design, Technical Operations, Ops Test Engineering, Capital Expenditure, Planning, Final Assembly)
Lead cross-functional brain-storming sessions, analyze required datasets and articulate the findings/recommendations to Ops executive team on a periodic basis
As needed, engage with broader project related Tier-2/3 supply chain, including equipment and raw material suppliers, to develop plans and track status
Respond quickly to changes to the overall goals, schedule, and/or designs

Preferred Qualifications
Masters in Supply Chain or MBA
Experience working with OEMs and Contract Manufacturers in the Consumer Electronics Industry is a plus
Hands-on experience in any of the following: mechanical engineering, mechanical development, manufacturing practices/techniques involving CNC Machined parts, sheet metal, enclosures, casings, jigs, tooling, fixtures, injection molding, vacuum forming, plastic parts, ceramics, etc.
Excellent communicators, capable of working with global teams
Ability to influence across multiple functional teams
Excellent presentation and interpersonal skills
Top-notch analytical/negotiation skills
Ability to toggle between strategic and detail orientated thinking
Tenacious problem solving & issue resolution skills
Driven and motivated by accomplishing extraordinary objectives
Flexibility to adapt to dynamic and rapidly changing environments

Minimum Qualifications
3+ years of experience in high volume manufacturing operations, with a strong engineering or product development background
Willingness and ability to travel internationally & domestically up to 50%
Bachelors degree in engineering or equivalent

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile