1,046 jobs for "Service Operations Lead"

CO Salary Range: USD 78,200.00 - 136,300.00 per year

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.

Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Individual contributor responsible for supporting cyber preparedness, operational resilience, and recovery activities across Global Information Security (GIS). This role assists with resilience assessments, operational readiness activities, continuity capabilities, governance activities, and event response support designed to improve the resilience and recoverability of critical cyber defense operations. The role partners with cyber defense, technology, business, and enterprise support teams to gather and analyze information, assess dependencies and risks, support resilience initiatives, and contribute to recovery preparedness efforts. The individual helps maintain resilience documentation, reporting, metrics, and operational awareness activities while supporting continuous improvement initiatives across GIS.

In addition, the role provides support during cyber and operational disruptions by assisting with situational reporting, recovery tracking, coordination activities, and lessons learned efforts.

This position provides foundational experience across preparedness, resilience, recovery, and operational readiness while supporting the continued evolution of GIS cyber resilience capabilities.

Responsibilities

• Support cyber preparedness and resilience assessments across critical cyber defense operations.

• Assist with COBRA assessments, dependency mapping, scenario analysis, and operational readiness reviews.

• Identify and document resilience risks, vulnerabilities, dependencies, recovery constraints, and improvement opportunities.

• Support resilience governance activities, standards development, readiness reporting, and documentation management.

• Assist with continuity and emergency communications programs

• Support facility, workforce, and remote resilience initiatives.

• Assist with resilience metrics, dashboards, reporting, and executive briefing materials.

• Support event response and recovery activities through coordination, action tracking, situational reporting, and lessons learned efforts.

• Partner with cyber defense, operational monitoring, and technology teams to support situational awareness and readiness activities.

Required Qualifications

• 1-3 years of experience in cyber resilience, business continuity, disaster recovery, cyber operations, technology operations, risk management, or related disciplines.

• Basic understanding of cybersecurity controls, operational dependencies, and technology environments.

• Strong analytical and problem-solving skills.

• Ability to identify risks, dependencies, and operational challenges in complex environments.

• Effective verbal and written communication skills.

• Ability to work collaboratively across multiple teams and stakeholders.

• Strong organizational skills and attention to detail.

Desired Qualifications

• Experience supporting resilience, continuity, operational readiness, cyber operations, or incident response activities.

• Familiarity with COBRA, resilience assessments, business continuity, or dependency mapping.

• Exposure to cybersecurity controls, operational monitoring, or technology operations.

• Experience with reporting, analytics, dashboards, or data visualization tools.

• Understanding of NIST CSF, DORA, operational resilience concepts, or similar frameworks.

• Experience in financial services or other regulated industries.

Required Skills

• Cyber Preparedness & Resilience

• Risk Analysis

• Problem Solving

• Cybersecurity Fundamentals

• Operational Awareness

• Data Analysis & Reporting

• Documentation & Governance

• Communication

• Relationship Management

• Collaboration

• Quality Assurance

• Customer Focus

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - CO - Denver - 1144 15th St - Denver Gis (CO9926)

Pay and benefits information

Pay range

$78,200.00 - $136,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

Size: 10,000+ employees
Industry: Financial Services

View company profile