1,777 jobs for "Service Management - Lead"

POSITION SUMMARY

The Producing Branch Manager's primary focus is to drive revenue, and manage risk within their branch and to continue to build a book of business. Job functions also include maintaining a superior and consistent level of client service, developing cohesive teams, providing consistent leadership, and assuming accountability for their Branch's results. In addition, a large emphasis will be placed on the recruitment and retention of Financial Advisors. Producing Branch Managers must be responsible for fiscal management, personnel management and morale, business ethics and practices, and compliance with all Federal, State, and Local laws and regulations. The Producing Branch manager reports directly to the Market Executive or Non-Producing Branch Manager.

DUTIES and RESPONSIBILITIES

Production-Related
• Build a client base of high net worth households by prospecting and developing new client relationships, and maintain and manage long term client relationships
• Help manage client investment needs consistent with Firm policies and industry requirements
• Keep current with information regarding regulatory requirements, financial markets and current and new products.

Product/Business Knowledge
• Has a thorough understanding of the Firm's products and those of its strategic partners; uses this knowledge to provide resources and direction in order to help drive sales
• Has a good understanding of the Firm's resources; able to direct the sales force to the appropriate resources in an efficient manner
• Effectively applies product/business knowledge to recruiting efforts; able to "translate" competitor offerings into Morgan Stanley Wealth Management products, and understand and explain how a recruit will be able to continue to help meet their clients' needs

Sales/Marketing
• Seeks opportunities to grow business and drive sales by capitalizing on Firm initiatives
• Focuses on building strong relationships with corporate departments and strategic partners to achieve the marketing efforts of the Branch.
• Drives corporate marketing initiatives to help increase market share in High Net Worth households.

Team Building
• Builds an effective team in the branch by constantly communicating relevant information on a timely basis and conducting regular meetings
• Participates in Region and Market initiatives including sales, hiring, recruitment, diversity, and community outreach.
• Responsible for growing their branch through hiring lateral recruiting and training.

Leadership
• Leads by example by ensuring that their branch is consistently achieving the objectives of the U.S. Wealth Management Group, maintains a positive morale, has a track record for growth, has ethical business practices, and demonstrates a commitment to diversity and respect for others.
• Leads proactively by identifying trends, potential areas of growth and weakness and addressing these areas in order to positively position the branch within the geographic market.
• Leads their Branch's efforts of Sales, results, and client-centered approach experience.
• Identifies key talent in the branch and positions and develops that talent.
• Leverages the resources of the Firm to achieve the highest level of success.
• Acts as a coach and mentor for Financial Advisors in order to help drive results.

Accountability
• Responsible for the Branch's sales performance and financial performance
• Responsible for regulatory, legal and compliance issues including: Risk Management for their Branch in regards to monitoring sales, human resources, and legal and regulatory practices
• Responsible for following supervisory procedures as outlined in the Branch Manager's Supervisory Manual.
• Responsible for executing the Annual Supervisory Plan.
• Responsible for effectively communicating the status of performance and issues to the Market Executive or Non-Producing Branch Manager

Education and/or Experience
• Bachelor's degree required or equivalent education or experience
• At least 5 or more years of experience as a Financial Advisor (with satisfactory production and compliance record) or comparable branch management or product area experience

Licenses and Registrations
• Active Series 7, 8 (or 9 and 10), 66 (or 63 and 65) and 3 registrations (Series 31 acceptable if branch conducts managed futures business only)
• Other licenses as required for role or by management

Skills
• Effective written and verbal communication skills
• Ability to think critically
• Ability to manage a team
• Strong attention to detail
• Ability to interact with senior management team, Financial Advisors, support staff, clients and corporate and field personnel as needed
• Ability to own projects at a Branch level
• Ability to organize and prioritize work, meet deadlines, and complete projects

Reports to
• Direct reporting to: Market Executive or Non-Producing Branch Manager

Direct reports
• Resident Managers. Financial Advisors and Branch Support Staff
• This list is meant to be directional and should not be considered complete, as it may be supplemented on an as needed basis

All candidates should verify that they meet the minimum eligibility requirements prior to applying

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

About Morgan Stanley

Morgan Stanley mobilizes capital to help governments, corporations, institutions and individuals around the world achieve their financial goals.

Size: 10,000+ employees
Industry: Financial Services

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