6,684 jobs for "Manager, Customer Experience"

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work and to each other. Learning from our people here means we're learning from the best! The RDM team create and care for Apple Stores that look, feel, and function as beautifully as our products. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

Description
The Retail Technology China team is responsible for the end-to-end digital app and hardware experience in Apple Retail China stores, including all aspects of the customer and employee experience.","responsibilities":"As a Senior Product Manager in the Retail Technology team, you will be a part of a diverse and supportive team that ensures our technology fulfills Apple's vision of enabling employees to deliver the best retail experience in the world to our customers across China. This work sits across the full Retail Technology portfolio including but not limited to demo capabilities and/or apps, product discovery and pricing experiences, customer self-led end to end journeys including checkout, purchase and fulfillment experiences, ways to buy and services offering experiences, post-purchase experiences including Genius Bar and repair services, and back of house experiences (e.g., inventory management, reporting, leadership operations). The role is highly cross functional and requires deep collaboration across Apple and the China market. Responsibilities: (include up to 4 bullets)
Develop the product strategy and delivery approach that represents the interests of business and technology through the design, development, and deployment of technology and systems, ensuring proper data treatment in China.
Ensure coordination of funding, release schedules, communicate status, issue resolution, resource alignment, and quality standards are met.
Collaborate with business partners and engineering teams to identify, mobilize, and execute solutions leading to design reviews, feature prioritization, and negotiating features to meet release schedules.
Create artifacts throughout the product delivery cycle from ideation to delivery go live and post production health.
Be in the details, understand the business problem or opportunity to solve, understand the technology stack and its integrations, services, APIs, and future roadmaps to ensure scalable and future proof experiences
Ensure all project documentation is accurate and prepared appropriately for the audience, varying from status reports, risk and mitigation plans, decision logs, bug tracking, meeting notes and action items, executive presentations, and others as directed by leadership.

Preferred Qualifications
Experience delivering software and/or hardware experiences in China for a retail, e-commerce, or consumer organization
Exceptional communication, interpersonal, and presentation skills, with the ability to influence and collaborate eﬀectively across all levels of an organization
Proven ability to bring clarity to ambiguity and lead without direct authority
Bachelor's degree in Computer Science, Engineering or Business Administration (MBA) or a related field.

Minimum Qualifications
7+ years of dedicated Product Management experience delivering software and/or hardware experiences in a retail, e-commerce, or consumer organization, with a proven track record of owning and delivering product roadmaps and features from ideation to launch and ongoing support, including but not limited to problem framing, success criteria definition, journey mapping, concept creation, prototyping, requirements documentation, backlog management, test strategy and execution, delivery, and ongoing health management.
Proven ability to manage and deliver multiple complex, large-scale, global projects and programs across a wide portfolio of software and hardware concurrently
Experience using AI throughout the software and/or hardware development lifecycle and project/program management systems
Experience with Apple hardware and operating systems
Fluent in Mandarin and English

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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