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About the role and team As a Senior Account Coordinator within our Enterprise Strategic team, you are the engine that keeps our most complex merchant partnerships running. You will bridge the gap between digital systems and real-world operations, tackling the high-stakes administrative and analytical work that allows our partners to grow on the Uber platform. This isn't just about data entry; it's about owning the operational health of massive accounts where precision and speed are non-negotiable.
You will thrive here if you are energized by high-volume environments and have the grit to navigate internal complexity to unblock a partner. The work is often fast-paced and requires a meticulous eye for detail-one small error in a contract or setup can have a global ripple effect. We're looking for someone who doesn't just manage tasks but proactively identifies ways to make our processes leaner and more effective for our merchants.
What you'll do - Build and maintain deep operational partnerships by managing merchant setup, documentation, and complex administrative unblocking at scale.
- Navigate internal Uber systems and cross-functional teams to resolve technical blockers, ensuring merchant onboarding is seamless and efficient.
- Own the data integrity for our largest accounts by managing contracts, records, and reporting with absolute accuracy.
- Analyze account performance data to generate actionable insights, helping Account Managers and Client Partners make high-impact, data-driven decisions.
- Lead the coordination of internal processes to bridge the digital and real worlds, ensuring our platform works perfectly for every merchant every day.
- Communicate with resilience and clarity across sales, operations, and external stakeholders to resolve tension and move the business forward.
Basic Qualifications - At least 3 years of experience in B2B operations, Sales, Customer Success, or Account Management.
- Bachelor's degree in Economics, Finance, Business Administration, or a related field.
- Proficiency in Microsoft Excel or Google Sheets for data manipulation.
- Experience collaborating across internal teams to resolve operational issues.
Preferred Qualifications - Basic proficiency in SQL with the ability to adjust and refine queries to pull specific datasets.
- Experience using CRM tools like Salesforce or HubSpot to manage complex client lifecycles.
- Demonstrated ability to turn raw data into strategic recommendations for business growth.
- Strong systems thinking and the ability to thrive in a high-ambiguity, fast-moving environment.
For Chicago, IL-based roles: The base salary range for this role is USD $81,000 per year - USD $90,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $90,000 per year - USD $100,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
