2,548 jobs for "Commercial Customer Support"

As a Project Manager for our Digital Integration Solutions team, you'll be at the center of our customer relationships and project execution. You'll lead complex projects from both a technical and commercial perspective, partnering closely with customers while coordinating Field Service Representatives, contractors, and internal teams.

This role offers a unique blend of project leadership, customer relationship management, engineering support, and financial responsibility. You'll also contribute to business planning by supporting financial forecasts and annual profit plans, developing cost estimates for proposals and change orders, and participating in commercial negotiations.

The expected annual salary range for this role is $104000 - $152000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

• Use modern project and program management tools and techniques to aid in the execution of projects related to the engineering, procurement, and construction of electrical power monitoring systems (EPMS).
• Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district.
• Create clear and achievable cost, quality, and schedule objectives and follow these objectives through to successful completion; Reports, forecasts, and presents project financial activity to Eaton's management.
• Estimate, prepare, submit, and manage change orders between customer and Eaton

Qualifications:

BASIC QUALIFICATIONS:

• Bachelor's degree and prior experience leading and managing large ($100k+) service engineering projects of complex scope OR in lieu of a degree a minimum of 3 years' experience leading and managing large ($100k+) service engineering projects of complex scope.

• Minimum 1 year of commissioning electrical equipment in construction/data center/mission critical environment.
• This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• Ability to travel - up to 25%
• All candidates must reside within a 50-mile radius of the work locations listed. No relocation will be offered for this role. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Electrical Engineering from an accredited institution
• PMP Certified
• Previous experience in coaching/mentoring of field personnel.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.

Skills:

POSITION CRITERIA:

• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
• In-depth knowledge of Eaton Power Monitoring software (Power Xpert, PowerNet, Foreseer, Brightlayer)
• Submit to periodic customer required background and drug screenings.
• Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
• Candidate needs to have a working knowledge of the overall sales function in regards to managing scope and necessary change order documentation
• Strong verbal communication; Ability to communicate technical information to non-technical personnel
• Demonstrated leadership and coaching/mentoring ability.
• This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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