7,564 jobs for "Customer Engineer I"

Responsibilities

Global E-commerce is a discovery-driven e-commerce business, working to become a destination for users to discover and buy good products at affordable prices. We build a shopping experience that feels tailored to each user, and a platform merchants can rely on across live and short-video commerce.

TikTok Shop is a more personalized way to shop, where joy, entertainment, and discovery meet. People engage directly with sellers and creators through shoppable videos and interactive livestreams, discovering and buying trending products without leaving the app. We want to be where people find innovative, unique, high-quality products from around the world, in an environment that stays safe and secure for sellers, creators, and users alike.

You will help redefine how people discover, search, and shop for the things they love, on a business expanding quickly across global markets.

The Global E-commerce Seller Business team plays a critical role in driving the success of our Global E-commerce platform. We are dedicated to building and nurturing a thriving ecosystem of local and global sellers who bring diverse products, brands, and innovations to our marketplace.
Our engineering team builds scalable systems and platform capabilities that support sellers throughout their journey on TikTok Shop, including onboarding, product management, order and fulfillment experiences, customer service, seller growth, and other core commerce capabilities.

Responsibilities:
- Design, develop, test, and maintain scalable backend services and systems supporting key e-commerce and seller experiences.
- Build reliable APIs and distributed systems supporting high-volume commerce workflows, data processing, and platform capabilities.
- Develop and improve technical solutions across areas such as seller onboarding, product and catalog management, orders, fulfillment, customer service, and seller growth.
- Improve system scalability, reliability, observability, performance, and operational stability for large-scale e-commerce services.
- Troubleshoot complex technical issues across distributed services and production environments and develop scalable, long-term solutions.
- Partner with Product, Operations, and other engineering teams to understand business requirements and translate them into effective technical solutions that improve seller experience and platform adoption.
- Collaborate with globally distributed engineering teams to deliver platform capabilities supporting TikTok Shop's international growth.

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Computer Science, Engineering, or a related technical field.
- 3+ years of experience developing highly scalable backend services and systems using at least one programming language such as Java, Golang, Python, Scala, or C++.
- Strong software engineering fundamentals, including data structures, algorithms, API design, and scalable system design.
- Experience building backend services, distributed systems, APIs, or other high-availability online systems.
- Strong programming capabilities with good code design and coding practices.
- Strong ownership and communication skills, with the ability to collaborate across engineering, product, and business teams.
- Strong product and business understanding, with the ability to align engineering solutions with current and future business needs.

Preferred Qualifications
- Experience in e-commerce, marketplaces, seller platforms, merchant services, payments, SaaS, or other complex business platforms.
- Experience building seller- or merchant-facing systems, commerce infrastructure, or high-scale transactional platforms.
- Understanding of observability, reliability, data consistency, and performance optimization for large-scale distributed systems.
- Experience working with APIs, platform services, or third-party systems.
- Familiarity with modern AI-assisted engineering workflows and developer productivity tooling.
- Passion for programming, strong learning ability, intellectual curiosity, and a proactive mindset toward emerging technologies.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $153900 - $300960 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above in Computer Science, Engineering, or a related technical field.
- 3+ years of experience developing highly scalable backend services and systems using at least one programming language such as Java, Golang, Python, Scala, or C++.
- Strong software engineering fundamentals, including data structures, algorithms, API design, and scalable system design.
- Experience building backend services, distributed systems, APIs, or other high-availability online systems.
- Strong programming capabilities with good code design and coding practices.
- Strong ownership and communication skills, with the ability to collaborate across engineering, product, and business teams.
- Strong product and business understanding, with the ability to align engineering solutions with current and future business needs.

Preferred Qualifications
- Experience in e-commerce, marketplaces, seller platforms, merchant services, payments, SaaS, or other complex business platforms.
- Experience building seller- or merchant-facing systems, commerce infrastructure, or high-scale transactional platforms.
- Understanding of observability, reliability, data consistency, and performance optimization for large-scale distributed systems.
- Experience working with APIs, platform services, or third-party systems.
- Familiarity with modern AI-assisted engineering workflows and developer productivity tooling.
- Passion for programming, strong learning ability, intellectual curiosity, and a proactive mindset toward emerging technologies.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile