11,066 jobs for "Service Management - Lead"

AI Strategy Project Manager - AI Data Service and Operation (Safety Model Operations)

At TikTok

Posted on Aug 17

View job Apply on company site

Technical Project/Program Management Director

At Applied Materials - Santa Clara

Posted on Aug 15

View job Apply on company site

Martech Operations and AI Enablement Lead - Vice President

At JPMorgan Chase - Wilmington

Posted on Aug 6

View job Apply on company site

Vice President, Martech Operations and AI Enablement Lead

At JPMorgan Chase - Wilmington · Columbus

Posted on Aug 6

View job Apply on company site

Private Wealth Management Investment Consultant

At Morgan Stanley - Morristown

Posted on Aug 3

View job Apply on company site

Lead Site Reliability Engineer

At JPMorgan Chase - New York

Posted on Jul 30

View job Apply on company site

Lead Salesperson, Cash Management - Vice President

At Deutsche Bank - New York

Posted on Jul 1

View job Apply on company site

J.P. Morgan Wealth Management - Private Client Investment Associate - Dublin, CA

At JPMorgan Chase - Dublin

Posted on Jun 15

View job Apply on company site

J.P. Morgan Wealth Management - Private Client Investment Associate - Wilmette, IL

At JPMorgan Chase - Wilmette

Posted on Jun 1

View job Apply on company site

Payroll Lead

At Suntory Global Spirits - Guadalajara

Posted on Nov 9

View job Apply on company site

Manager, Service Transformation

At Oscar Health - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Manager, Service Transformation

At Oscar Health - Tempe

Posted on Nov 7

View job Apply on company site

Service Repair Manager

At Hitachi Energy - Beijing

Posted on Nov 6

View job Apply on company site

Team Lead, Scaled Account Management

At Adyen - London

Posted on Nov 5

View job Apply on company site

Manager, Service Transformation

At Oscar Health - New York

Posted on Nov 5

View job Apply on company site

Customer Service Representative

At BD - L'Hospitalet de Llobregat

Posted on Oct 16

View job Apply on company site

Senior Service Manager

At Aristocrat - Greystanes

Posted on Oct 9

View job Apply on company site

Security Service Manager

At Kyndryl

Posted on Oct 7

View job Apply on company site

LATAM Real Estate Site Leader and Project Management

At Kyndryl - Remote / Flexible

Posted on Sep 25

View job Apply on company site

Institutional Relationship Manager - Service

At Fisher Investments

Posted on Sep 25

View job Apply on company site

TikTok

AI Strategy Project Manager - AI Data Service and Operation (Safety Model Operations)

SingaporeOperationsPosted Aug 17, 2026

Apply on company site View full job

Responsibilities

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

The Safety Model Operations [SMO] team within ADSO is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

What will I do?
- Drive strategic initiatives that improve the effectiveness, scalability, and long-term direction of AI-related operations within Trust & Safety.
- Partner with cross-functional teams including product, operations, policy, data, and engineering to identify key business challenges, define priorities, and drive execution against strategic goals.
- Analyze operational performance, emerging risks, and industry trends to identify opportunities for process improvement, capability building, and organizational optimization.
- Translate ambiguous business problems into structured workstreams, actionable recommendations, and scalable operating mechanisms.
- Lead end-to-end project management for high-priority initiatives, including problem framing, stakeholder alignment, planning, execution tracking, and outcome review.
- Support leadership decision-making through strategic analysis, business insights, and clear communication of trade-offs, risks, and recommendations.
- Monitor developments in AI, platform governance, and the broader internet industry to help the team stay forward-looking and competitive in its operating model.

Qualifications

Minimum Qualifications
- Bachelor's degree or above.
- 3+ years of experience in strategy, business operations, project management, consulting, or a related function, preferably in the internet, technology, or platform industry.
- Strong strategic thinking and structured problem-solving skills, with the ability to break down complex issues and turn analysis into clear actions.
- Proven experience leading cross-functional projects and driving alignment among diverse stakeholders.
- Strong communication and stakeholder management skills, with the ability to work effectively with both business and technical teams.
- Strong sense of ownership, execution rigor, and ability to thrive in a fast-paced, ambiguous environment.
- Excellent proficiency (spoken and written) in English

Preferred Qualifications
- Experience in strategy, operations, or PMO roles within Trust & Safety, platform operations, content ecosystems, or AI-related business functions.
- Experience in top-tier internet companies, strategy consulting, or high-growth tech environments.
- Familiarity with AI industry trends, LLM applications, or operational models related to AI products is a plus, but deep technical expertise is not required.
- Experience designing scalable processes, organizational mechanisms, or business operating models.
- Strong data sensitivity and comfort using data to support decisions, even if not in a deeply technical or hands-on analytics role.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above.
- 3+ years of experience in strategy, business operations, project management, consulting, or a related function, preferably in the internet, technology, or platform industry.
- Strong strategic thinking and structured problem-solving skills, with the ability to break down complex issues and turn analysis into clear actions.
- Proven experience leading cross-functional projects and driving alignment among diverse stakeholders.
- Strong communication and stakeholder management skills, with the ability to work effectively with both business and technical teams.
- Strong sense of ownership, execution rigor, and ability to thrive in a fast-paced, ambiguous environment.
- Excellent proficiency (spoken and written) in English

Preferred Qualifications
- Experience in strategy, operations, or PMO roles within Trust & Safety, platform operations, content ecosystems, or AI-related business functions.
- Experience in top-tier internet companies, strategy consulting, or high-growth tech environments.
- Familiarity with AI industry trends, LLM applications, or operational models related to AI products is a plus, but deep technical expertise is not required.
- Experience designing scalable processes, organizational mechanisms, or business operating models.
- Strong data sensitivity and comfort using data to support decisions, even if not in a deeply technical or hands-on analytics role.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile