7,418 jobs for "Customer Support Engineer"

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

SUMMARY
Lead and administrate the Purchasing Staff within the Workcell, support the development and implementation of Supply Chain strategies and systems, ensure that materials supply equal demand, and optimize overall cost of materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:
• Recruit and interview Purchasing Staff.
• Communicate criteria to recruiters for Purchasing Staff position candidates.
• Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:
• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Coach and mentor Materials staff to deliver excellence to every internal and external customer.
• Create and manage succession plans for Materials function.

Performance Management:
• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member's contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
• Coordinate activities of large teams and keep them focused in times of crises.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:
• Provide weekly communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from staff.
• Assess communication style of individual team members and adapt own communication style accordingly.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:
• Know and understand the campus strategic directions.
• Define, develop and implement a Materials strategy, which contributes to the campus strategic directions.
• Develop an understanding of the Workcell business strategy as it pertains to Materials.
• Provide regular updates to BUM, WCM, and Materials Manager on the execution of the strategy.

Cost Management:
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
• Provide feedback to peers (BUM, WCM, and Functional Managers on cost and cost trends.

Forecast Development and Accuracy:
• Prepare timely forecasts for the department.
• Compare forward forecast results to historical actual results for trend assessment and analysis.

TECHNICAL MANAGEMENT RESPONSIBILITIES

• Provide feedback and support development of Jabil Supply Chain initiatives and strategies.
• Ensure Workcell's execution to Jabil Supply Chain strategies.
• Support customer's business needs using standard process where possible and customized solutions where necessary.
• Influence customer in order to leverage Jabil's Supply Chain solutions.
• Ensure that Purchasing takes an active role in having realistic MPS loading through materials sizing process.
• Monitor and ensure materials supply meet the MRP requirements to support production. Identify and support resolve disconnects such as shortages, non-conformance, high stock, excess / obsolete materials are continuously monitored and resolved.
• Ensure that the Workcell is focused to drive down the overall cost of materials including component pricing, freight expenses, materials liability, and cost of managing materials.
• Lead the price administration process to ensure (1) data integrity, (2) accurate Standard Costs, and (3) Quoted Costs to the Customer that are competitive and maximize the amount of favorable Materials Price Variance (MPV).
• Ensure all purchase orders are placed with pricing and terms & conditions, which are negotiated and agreed to by Jabil Commodity Managers and Planner/Buyers.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS
High School Diploma or equivalent and three to five years of experience required. Bachelor's degree in Materials Management, Business Administration, or equivalent preferred.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

About Jabil

Made Possible. Made Better.

Size: 10,000+ employees
Industry: Manufacturing

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