7,418 jobs for "Customer Support Engineer"

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.

Our Service offerings empower customers & partners to holistically manage the asset lifecycle-from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How you'll make an impact

1.You will plan, manage, and supervise the installation of GIS, GCB, and Power Transformers.

2.You will ensure compliance with safety, quality, schedule, and cost management requirements throughout project execution.

3.You will lead and drive installation and commissioning activities.

4.You will coordinate and supervise the work of subcontractors and field service engineers.

5.You will investigate, analyze, and resolve technical issues and equipment failures.

6.You will manage project schedules and ensure on-time project completion.

7.You will support site testing, inspections, and handover activities.

8.You will prepare project reports and technical documentation.

9.You will build and maintain strong customer relationships while leading problem-solving and issue resolution efforts.

10.You will support the execution of assigned installation work to ensure it is carried out in accordance with technical specifications, quality standards, and project requirements.

11.You will ensure strict compliance with installation requirements, work instructions, and safety procedures, including all necessary accident prevention measures. Particular attention shall be given to safety regulations related to energized equipment and work in the vicinity of live systems.

12.You will prepare and maintain red-marked drawings and documentation reflecting any design changes or site modifications made during installation.

13.You will advise and support subcontractors' installation supervisors in workforce planning and work coordination to ensure compliance with project schedules.

14.You will cooperate with the Project Manager in monitoring and reporting the status of completed and outstanding work.

15.You will supervise and coordinate loop check activities and participate in site meetings as required.

16.You will perform additional duties and responsibilities assigned by management to support project and business objectives.

17.You will ensure compliance with all applicable requirements of the Construction Industry Act through proper management, documentation, and reporting.

18.You will coach, mentor, and review the work of junior engineers and less experienced professionals.

19.You will proactively identify, analyze, and resolve complex technical and site-related challenges.

20.You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

21.Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

1.A degree, technical diploma, or equivalent education in Electrical Engineering, Mechanical Engineering, or a related field is preferred.

2.Practical experience in power transmission and distribution systems, substations, heavy electrical equipment, or related site projects.

3.Experience in site management, construction management, or project management.

4.Experience with GIS, GCB, Power Transformers, or substation systems is highly desirable.

5.Experience in managing subcontractors and coordinating with customers.

6.Basic knowledge of the installation, testing, and maintenance of high-voltage equipment.

7.Ability to read and interpret drawings, specifications, work procedures, and contractual documents.

8.Ability to manage schedule, cost, quality, safety, and risk in an integrated manner.

9.Strong analytical, decision-making, negotiation, and stakeholder management skills.

10.Ability to apply digital tools and data in routine business and support activities with growing independence.

11.Ability to use business systems, productivity tools such as AI, and data outputs from SAP, Power BI, or Salesforce to support planning, reporting, coordination, and decision support.

12.Ability to identify simple opportunities to improve business processes using available digital tools and technology-enabled solutions.

13.Japanese: Professional working proficiency required.

14.English: Ability to communicate effectively with overseas offices and factories, including technical discussions and documentation, is preferred.

More about us

Working Conditions and benefits:

Working hours: 900-1730 (1hr break). Flex time is applicable.

Hybrid working style applicable.

Benefits:

1. Employment insurance, industrial injury insurance, health insurance, pension insurance

2. Paid leave

3. Bereavement leave

4. Wedding leave

5. Maternity leave

6. Spousal maternity leave

7. Parental leave

8. Nursing care leave

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome to appl Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Yini Cai, LinkedIn - https://www.linkedin.com/in/yini-cai/

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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