833 jobs for "Product Support Representative I"

Responsibilities

About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.

Roles & Responsibilities
- Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
- Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
- Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
- Document Q&A and solutions in both Arabic and English in the knowledge management tool for global team use.
- Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
- Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
- Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
- Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
- Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
- Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
- Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
- Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.

Qualifications

Minimum Qualifications:
- BA/BS degree or equivalent practical experience.
- Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
- Requires a minimum of 2 years' experience in a customer service environment.

Preferred Qualifications:
- Experienced working for live-streaming / user-generated content platforms is a plus.
- Works comfortably with Microsoft Word and Excel.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- BA/BS degree or equivalent practical experience.
- Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
- Requires a minimum of 2 years' experience in a customer service environment.

Preferred Qualifications:
- Experienced working for live-streaming / user-generated content platforms is a plus.
- Works comfortably with Microsoft Word and Excel.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- On-Site Gym
- Long-Term Disability
- Short-Term Disability
- Virtual Fitness Classes
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Company Equity
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Company Outings
- Some Meals Provided
- Happy Hours
- Pet-Friendly Office
Professional Development
- Promote from Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)