956 jobs for "Customer Success Management Team Leader"

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The IS&T Ops Engineering team is looking for an extraordinary senior solution architect to help lead the design and architecture of our next-gen supply chain planning platforms across Apple.

Description

The IS&T Ops engineering team is looking for an experienced supply chain professional to partner with our Supply Chain Planning teams to drive transformation through process, data and technology solutions. This individual will have the opportunity to work on transformational efforts to improve Apple's Supply Chain. The ideal candidate will have deep solution and project experience and be self-directed, motivated, and comfortable working in an extremely fast-paced environment. Experience in Demand forecasting, Supply & demand planning, and associated technology is preferred. Flexibility and adaptability are key attributes needed for success. This individual should also have strong analytical, project management and leadership skills to handle a variety of activities and complexities spanning the organization. You are willing to work at both a very detailed and strategic level.","responsibilities":"Act as an advocate for functional teams to define and deliver solution capabilities (requirements, solution design, planning algorithms, user experience, user-testing, etc.) to support the broader Supply Chain planning and optimization solutions

Drive innovative solutions for forecasting and allocation use cases using the latest technologies and AI/ML methods

Act as a liaison between the functional, technical and data science teams to ensure that the designs are complete and met by the proposed technology solutions.

Work with functional stakeholders to define and manage business process and technology roadmaps in support of long-term strategy

Manage the product management processes for planning platforms, including roadmaps, scope management, release management, and interfacing with technical teams across the development and warranty lifecycle

Provide functional subject matter expertise and through leadership to help inspire innovation

Apply analytical skills to rationalize change using the latest AI tools

Define and implement KPIs for operational metrics, identify key success measures for projects being implemented

Preferred Qualifications

Ability to conceptualize end to end planning solutions that enable planning and collaboration workflows, including capabilities such as embedded analytics and exceptions

Good understanding of Product Management processes for planning solutions, including defining strategic capability roadmaps, scope management, release management, and interfacing with technical teams across the development and warranty lifecycle

Hands on experience with AI tools for creating agents/skills etc to support design and solutions

Excellent communication and presentation skills with the ability to adapt one's style based on the level of the audience

Excellent leadership skills that enhance project team effectiveness

Proven ability to lead teams with or without direct reports; natural leader and motivator, lead through influence

Produces work product of the highest quality with minimal review by supervisor

Minimum Qualifications

Bachelor's degree required, MS (in relevant fields like Industrial Engineering, Operations Research etc.) or MBA is desired.

8-10 years of global supply chain management experience, preferably in high-tech, consumer electronics or retail industries

Proven track record of leading strategic programs, combined with the ability to execute at tactical project-level activities and tasks

Broad exposure to supply chain management processes, including demand planning, supply planning, allocation planning, execution as well as collaborative planning processes with upstream and downstream supply chain partners

Strong functional knowledge of supply chain planning and optimization tools embedded with the latest AI/ML methods

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,400 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile