949 jobs for "Senior Customer Success Manager"

Responsibilities

We are seeking Senior Managers to join our team in Korea. Together we are building a commerce ecosystem that is innovative, secure and intuitive for our users and brands.

The TikTok commerce team is responsible for the success of key partners on the platform and their responsibility spans across multiple areas. Key responsibilities include:

Responsibilities:
- Map the category and subcategories landscape, and define priority on which segment to be developed in collaboration with partners.
- Define a market/category strategy and build clear roadmap to manage long-tail partners.
- Plan, execute and maintain category performance.
- Partners acquisition and onboarding: identify potential partners, build onboarding solutions (including business model suggestions, creator affiliation, partners education) and set up their mid and long term account plan and help them grow their business sustainably on the platform.
- Work cross functionally with internal teams and external service vendors to help partners with content on platform.
- Own internal projects to contribute to the category ecosystem as a whole (including campaigns B2B marketing).
- Come up with initiatives to continuously improve competitiveness advantage.

Qualifications

Minimum Qualifications
- Strong network of Korean partners and strong knowledge of the Korean industry landscape, consumer demands, digital evolution and mobile transformation.
- Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills.
- Customer service orientation and experience working in a client-facing capacity.
- Strong sense of social content (livestream and short-video is a preference).
- Fluent in English and Korean; Cross cultural communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications:
- Eager to win, growth driven, business mindset, result driven.
- Collaborative and open to changes and challenges and learn.
- A fast learner with a good sense of judgment and original thinking.
- Ability to thrive in ambiguity and adapt quickly to change.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Strong network of Korean partners and strong knowledge of the Korean industry landscape, consumer demands, digital evolution and mobile transformation.
- Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills.
- Customer service orientation and experience working in a client-facing capacity.
- Strong sense of social content (livestream and short-video is a preference).
- Fluent in English and Korean; Cross cultural communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications:
- Eager to win, growth driven, business mindset, result driven.
- Collaborative and open to changes and challenges and learn.
- A fast learner with a good sense of judgment and original thinking.
- Ability to thrive in ambiguity and adapt quickly to change.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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