6,834 jobs for "Customer Service Manager"

The opportunity
For our Business Unit Grid Automation based in Santa Palomba - Rome, with site-time across Italy expected , we are looking for a talent who will be responsible for service and commissioning, ensuring completion of all activities efficiently, in accordance with contract specifications, quality standards, and safety requirements.

How you'll make an impact
You will be working within our Service & Commissioning team, enjoying trouble-shooting, having a can-do attitude to resolve technical issues at sites and focusing on finalize customer acceptance certification.
Ensure adherence to the commissioning schedule up to the handover, working independently with limited supervision, giving feedbacks to the organization to apply lessons learned process.
Implement commissioning design changes and provides mark-ups for as built project documentation and in some specific projects being coordinate with the site manager and third party providers.
Ensure progress reports are produced in accordance with client and satisfactory sign-off is obtained. Safety Observation Tours will be conducted regularly to report and mitigate potential HSE Hazards.
Execute activities on site related to service and commissioning of HV protection system and Scada/RTU system preparation and testing.
Independent in Snag list handling and resolution
Assist in technical discussion with customers during commissioning activities.
Attending FAT and SAT as required.

Your background
Bachelor Degree qualified in Electrical Engineering, Technical Diploma or equivalent qualifications and experience;
Experience in P&C site commissioning of substations;
Experience with test devices (Omicron, Isa); Proven Experience on Hitachi Microscada and RTU560 product; Knowledge of PLC automation commissioning; Knowledge of IEC104/101 and 61850 protocol; Knowledge of Networking and network Device;
Strong communication and problem solving skills;
Flexibility to travel to client sites as required (80%);
Fluency in Italian and English.

More about us
We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a work place where personal and organizational success grow together.

The minimum salary for this position in the location specified is as follows:

• Starting from: 38000 € gross

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our benefits offering for this role generally includes:

• Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well-being platform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).

Applicable CBA: Metalmeccanico

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About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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