1,032 jobs for "Customer Satisfaction & Quality"

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The Team: Restaurants are at the heart of Uber Eats, and Japan's dynamic, diverse, and high-quality restaurant scene is one of the strongest contributors to our global business. The Japan Acquisition team plays a pivotal role in scaling Uber Eats' footprint, particularly in a highly competitive and nuanced market. Our mission: to identify, pitch, and onboard high-potential restaurants that will thrive on our platform and delight customers across Japan. This is your chance to help shape the next phase of growth in one of Uber's most strategic markets. About the Role As an Acquisition Account Executive, you will directly contribute to Uber Eats' growth in Japan by owning the full sales cycle with top-priority local merchants in strategic cities. Your work will improve the quality and variety of food options on the platform, drive customer satisfaction, and build deep, long-lasting relationships with our restaurant partners. You'll be expected to bring strong commercial acumen, a proactive approach to problem-solving, and the ability to operate in a fast-paced, culturally nuanced environment. Your Impact in Role: Own the full end-to-end acquisition cycle of Japan's highest-priority local restaurant partners - from first contact through to activation, go-live, and early growth support. Develop strong merchant relationships by understanding their unique business challenges and aligning Uber Eats' value proposition with their goals. Manage a defined city-level territory(e.g. Tokyo, Osaka, or emerging cities) with a strategic lens, identifying opportunities for high-impact acquisition. Collaborate cross-functionally with Ops, Marketing, and Account Management teams to ensure a smooth merchant onboarding and activation experience. Leverage funnel data and tooling to manage outreach, prioritization, follow-ups, and pipeline progression with operational rigor. Continuously test and refine your approach, bringing feedback from the field to inform product, pricing, and process improvements. The Experience You'll Bring: Proven end-to-end sales capability | Comfortable leading prospecting, negotiation, commercial terms, and closing deals independently. Strong executional discipline | You know how to deliver measurable results and consistently move the needle despite setbacks. Excellent communication skills | Able to clearly and confidently communicate complex ideas to internal stakeholders and external partners alike in Japanese (required) and English (basic). Sales and business acumen | You understand what makes businesses tick and tailor your pitch to resonate with different restaurant profiles - from family-run shops to multi-location brands. Preferred Qualifications 2-4 years experience in B2B sales, partnerships, or business development roles, ideally in tech, hospitality, or FMCG. Fluency in Japanese (business level or higher) and basic English. Deep local market knowledge and understanding of Japanese restaurant culture. Familiarity with CRM systems (e.g., Salesforce) and experience working in a performance-driven sales environment. Comfortable working towards individual and team sales targets Highly organized, detail-oriented, and capable of managing multiple conversations in parallel.

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This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

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Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

About Uber

Uber is changing how people think about transportation, part of the logistical fabric of 600+ cities - giving people what they want when they want it.

Size: 10,000+ employees
Industry: Technology

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