1,281 jobs for "CUSTOMER SERVICE REPRESENTATIVE"

Description

The Leidos Defense Sector is seeking a Field Service Representative (FSR) for assignment to weapons systems program in Guam. The successful candidate will be part of an end-user embedded, multidisciplinary, Contractor Logistics Support (CLS) team with the Indirect Fire Protection Capability (IFPC Inc 2) missile defense system. This position assists the end-user in the on-site, day-to-day operation and maintenance of the IFPC Inc 2 Launcher/Interceptor solution, and other peculiar equipment in accordance with established documentation. This position will assist the end-user in their performance of Field-Level tasks and perform all Sustainment-Below-Depot Level IFPC Inc 2 peculiar tasks. The successful candidate will perform all duties under minimal supervision and cross-train within the team to gain proficiency in working with other elements of the IFPC Inc 2 Launcher/Interceptor solution.

This position is designated as Mission Essential with follow-on phase requirements for worldwide deployments, incorporating deployment training, military exercise participation, and other related training for the area of operations. The successful candidate may support military movement to a potentially hazardous zone, support any and all lead up events, working overtime and nonstandard shifts, as necessary.

Primary Responsibilities

The successful candidate will:

• Support the customer in managing and monitoring the maintenance and sustainment program to include, but not limited to: scheduling and conducting services, HW configuration, HW/SW troubleshooting, and HW/SW installation.

• Contribute to Root Cause Analysis and failure troubleshooting that are above the level of the end-user to include, but not limited to: software, hardware, interconnecting cabling, electrical system, and networks.

• Recommend courses of action to the customer, end-user, and peers based on experiential knowledge.

• Create, update, and complete Work Orders with timely professionalism and verify the completeness and accuracy of maintenance reports.

• Demonstrate proficiency in reading and comprehending electrical and mechanical drawings.

• Handle and inspect electrostatic sensitive devices.

• Support ongoing training programs through collaboration with our technical trainers to ensure highly trained and competent service members.

• Understand the customer's expectations and perceptions in order to provide the best support possible; focusing on mission, values, and goals.

• Establish trust and confidence by creating and maintaining open, candid lines of communication with the customer, end-user, and partner companies & agencies.

• Demonstrate discipline, adaptability, attention to detail, sound judgement, initiative, and ability to foster collaboration.

Basic Qualifications

• Bachelor's degree with 4+ years of relevant experience, or 8+ years equivalent experience/combined education.

• Must be able to possess and maintain a SECRET clearance

• Must understand basic software networking, ability to configure software/hardware to support various tests.

• Must have the ability to upload and verify various software packages and updates required to support the launcher/interceptor solution.

• Must meet physical deployment standards as set forth in, but not limited to, DoD Instruction 3020.41, Operational Contract Support, and applicable modifications.

• Must possess and maintain a valid U.S. Passport (Blue Book) with no restrictions on travel.

• Must be able to obtain CompTIA Security + certification.

• Demonstrated proficiency with Microsoft Windows Operating Systems and the Microsoft Office Suite.

• Must be able to lift 35 lbs.

• Must possess a valid driver's license.

Additional Deployment Criteria:

This position requires the successful candidate to pass medical, dental, and psychological screenings according to criteria established by the customer and be designated "fit for deployment."

Preferred Qualifications

• Demonstrated ability to master new technical and training applications within a short time.

• Experience, certification, or ability to obtain Common Faculty Development - Instructor Course certification.

• Experience and knowledge of US Army Air and Missile Defense operations.

• Experience and knowledge of US Army Supply and Logistics systems and practices.

• Knowledge of US Army Physical Security standards and practices, and COMSEC & CCI handling and utilization.

• CDL license or USG equivalent preferred.

**This posting is for multiple opportunities ranging in years of experience. Level of opportunity, including compensation, will be matched to a candidate's experience.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

October 1, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About Leidos

https://www.leidos.com/

Size: 10,000+ employees
Industry: Information Technology

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