The opportunityWe are seeking a motivated and enthusiastic Senior Field Service Engineer - GIS Specialist to join our team. In this role, you will be responsible for encompassing the performance of aftermarket services and support for the installed base, as well as maintenance services for High Voltage Gas Insulated Switchgears (132kV and above) to our utility contractors in the UAE. This position will involve performing preventive maintenance, upgrades, troubleshooting, and warranty repairs on High Voltage Products, as well as executing, installation and commissioning activities. It also involves the development and implementation of proactive services responsive to customer requirements. The position also includes coordination of investigations into customer-reported issues and assistance in achieving equitable solutions for our customers.
How you'll make an impact - Participating in the planning and execution of installation and commissioning activities on-site. Executing design modifications for commissioning and offering annotations for as-built project documentation.
- Having a strong knowledge of High Voltage Products Services & Service portfolios
- Carrying out Installation & Commissioning, extension and Maintenance services independently.
- Providing on-site or remote technical support for installation and commissioning of GIS and routine maintenance services, identifying technical problems and making analysis through remote or on-site activity in different Service categories.
- Taking part in pre-commissioning meetings, commissioning planning activities and documentation preparation (e.g. FAT documentation, Site ITPs & ITRs, Method Statements, Control programs, etc.).
- Supporting tendering by providing commissioning plans and time/cost estimation.
- Ensuring compliance with safety regulations and industry standards.
- Recommending customers for immediate and future service requirements, provide feedback to Service Sales team.
- Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understanding the scope of the job to be performed.
- Ensuring that documentation for the job is available and briefing with service manager, head of department or supervisor about the expected situation on site.
- Creating service reports, time sheets & delivery notes, endorsed by customers.
- Effectively managing multifunctional interfaces - internal, feeder factories, service department, customers, and sub suppliers and abilities to show personal leadership & maintain a teamwork environment to deliver assignments. Strong self-disciplined approach to ensure quality and accuracy of delivery.
- Establishing long-term customer relationships by understanding customer requirements and applicable regulations, respond immediately to issues and demonstrate in-depth technical service product/solutions knowledge to promote product Life Cycle Management.
- Responsible for adherence to the quality assurance requirements on the Power Plant or Substation or Oil & Gas or process Industries site and seeks to improve these continually.
- You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
- Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background- A bachelor's degree or Diploma in engineering field is required.
- Minimum 10 years of overall experience, with 6-8 years in High Voltage Equipment installation, testing, commissioning, repair, and maintenance. Proven expertise in Transmission GIS Installation & Commissioning, including substation services and preventive maintenance.
- Solid understanding of switchgear testing and commissioning and other key substation apparatus.
- Experience across the full lifecycle of substation projects-tendering, engineering, and site commissioning. Proficiency in computer applications and strong interpersonal communication skills.
- Certification in Hitachi Energy GIS products is a strong advantage.
- Fluency in Arabic is a plus.
- A collaborative team player with a customer-focused mindset and commitment to quality.
- Proficiency in both spoken & written English is required.
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