55 jobs for "Associate, Customer Service"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Portfolio Manager, you will shape and govern a portfolio of programs and projects that support customer outcomes and business priorities. The role balances strategic planning with hands on portfolio oversight, ensuring work is prioritized, risks are managed, and delivery remains aligned to agreed objectives. You will operate as a central point of coordination across delivery, technical, and account teams, using data and structured governance to drive predictable outcomes and continuous improvement.

What you will do
• Define and maintain a prioritized portfolio roadmap aligned to customer commitments and business goals
• Partner with account and delivery leaders to plan, sequence, and balance portfolio demand and capacity
• Establish portfolio governance, milestones, and success measures that make progress and risks visible
• Track performance across projects and programs, including schedule, quality, dependencies, and financial indicators
• Identify portfolio level risks and issues, define mitigation actions, and support resolution across teams
• Use portfolio data and insights to support decision making, tradeoffs, and scenario planning
• Improve portfolio delivery practices through retrospectives, metrics, and process refinement
• Support requests for new services or scope by assessing impact to the portfolio and delivery plans

Who You Are
Required skills and experience • Experience managing a portfolio of projects or programs within a technology or services environment• Proficiency with portfolio and project management methodologies, including Agile, Scrum, or hybrid models• Ability to assess complex delivery scenarios and make data driven prioritization and trade off decisions• Experience working with delivery leaders, technical teams, and account stakeholders• Skill in tracking and reporting portfolio performance using metrics, dashboards, or management reviews• Experience identifying and managing cross project risks, dependencies, and resource constraintsPreferred skills and experience • Relevant certifications such as PMP, PgMP, ITIL, or Six Sigma• Experience in technology domains such as cloud, infrastructure, application services, or network services• Experience with stakeholder management, negotiation, and conflict resolution

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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