391 jobs for "Commercial Customer Support"

Team Lead - OTC

At Infosys - Petaling Jaya

Posted on Nov 6

View job Apply on company site

Legal Counsel, Commercial Transactions

At Equinix, Inc - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Lead Business Analyst

At Eaton - Waukesha

Posted on Nov 8

View job Apply on company site

Intern, Corporate FP&A

At Constellation Brands - Rochester

Posted on Nov 7

View job Apply on company site

Configuration Management Analyst

At Leidos - Huntsville

Posted on Nov 6

View job Apply on company site

Loan Support Analyst Sr - Specialty (Commercial)

At PNC - Farmers Branch

Posted on Nov 8

View job Apply on company site

Technical Support Engineer

At Zoom - Denver

Posted on Nov 5

View job Apply on company site

Category & Channel Developmente Head

At Diageo - Mexico City

Posted on Nov 7

View job Apply on company site

Enterprise Account Representative II

At Spectrum - Coppell

Posted on Nov 3

View job Apply on company site

Recruiter (Fixed Term Contract - 6 Months)

At Uber - Tokyo

Posted on Nov 6

View job Apply on company site

Senior Account Manager - Nuclear Services

At GE Vernova - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Corporate Counsel, AI Legal

At Salesforce - San Francisco · Chicago

Posted on Nov 6

View job Apply on company site

Business Development Manager - Dielectric Fluids (Open to Remote within US)

At Cargill - Remote / Flexible

Posted on Nov 4

View job Apply on company site

Relationship Banker II (Sr) Float - Starke/Live Oak/Lake City - Bilingual Spanish Preferred

At TD Bank - Starke · Lake City

Posted on Nov 7

View job Apply on company site

Sales Representative - Home Solutions

At Schneider Electric - Orlando

Posted on Nov 6

View job Apply on company site

Senior Gift Card Partnerships Associate

At JPMorgan Chase - Wilmington · New York

Posted on Nov 5

View job Apply on company site

Lead Field Application Engineer

At Eaton - Brno

Posted on Nov 7

View job Apply on company site

Senior Network Engineer

At Leidos - Farnborough

Posted on Nov 4

View job Apply on company site

Loan Support Analyst Sr - Specialty (Commercial)

At PNC - Cleveland

Posted on Nov 8

View job Apply on company site

Analytics and Insights Engineer II

At Deloitte - Atlanta · Austin

Posted on Nov 7

View job Apply on company site

Infosys

Team Lead - OTC

Petaling Jaya, MalaysiaPosted 3 days ago

Apply on company site View full job

Job Summary
We are seeking an experienced OTC Team Lead to support the China, Taiwan, and Hong Kong markets. The successful candidate will be responsible for overseeing key Order-to-Cash (O2C) activities, including Cash Application, Customer Master Data Management, Accounts Receivable (AR) Reporting, Collections, Billing, and O2C Closing activities. This role requires strong stakeholder management skills and the ability to communicate effectively in Mandarin for operational discussions and stakeholder meetings.
Key Responsibilities

Lead and manage day-to-day OTC operations for assigned markets.
Perform and oversee Cash Application activities, ensuring timely and accurate allocation of receipts.
Manage Customer Master Data creation, maintenance, and governance.
Support and execute monthly O2C Closing activities within agreed timelines.
Monitor and prepare Accounts Receivable (AR) reports, analyze aging, and highlight collection risks.
Drive Collections activities to improve cash flow and reduce overdue balances.
Support Billing and Invoice Management processes, ensuring accuracy and timely processing.
Investigate and resolve payment discrepancies, unapplied cash, and customer disputes.
Collaborate with internal stakeholders including Finance, Sales, Commercial teams, and customers.
Handle operational requests via email and participate in stakeholder meetings conducted in Mandarin.
Identify process improvement opportunities and support continuous improvement initiatives.
Ensure compliance with company policies, controls, and service level agreements (SLAs).

Requirements

Bachelor's Degree in Finance, Accounting, Business Administration, or related field.
5-8 years of experience in:
- Cash Application
- O2C Closing
- Accounts Receivable Reporting
- Collections
- Billing
- Customer Master Data Management
Strong understanding of the Order-to-Cash (OTC/O2C) process.
Proficiency in Mandarin (spoken and written) is mandatory to support Chinese stakeholder.
Good command of English for business communication.
Experience with SAP or SAP S/4HANA will be an added advantage.
Strong analytical, problem-solving, and stakeholder management skills.
Ability to work independently in a fast-paced shared services environment.

Preferred Attributes

Experience working in a regional or global shared services environment.
Exposure to process transitions, automation, or continuous improvement projects.
Leadership or team coordination experience is preferred with handling team size upto 5.

About Infosys

https://www.infosys.com

Size: 10,000+ employees
Industry: Consulting

View company profile