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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
Shape the future of Enterprise AI at Salesforce. Our Professional Services team delivers strategic engagements that help executive-level customers realize the full value of Salesforce across people, process and technology.
As a Senior Technical Architect, you become the highest technical design and thought leadership authority in our most strategic customer programs. You will architect solutions across Data 360, Agentforce and Enterprise Security as a peer to the CISOs and CTOs of our largest customers.
Security and AI are the core of this role. You will embed security into every architecture from day one and use AI to make solutions faster and safer.
This customer-facing role is based in Berlin and covers the DACH region, with travel to customer sites and flexible working where on-site presence isn't needed. An extended onboarding program covers certification, training and close work with other Technical and Program Architects.
What You'll Actually Be Doing
- Own the enterprise architecture roadmap across the Customer 360 platform (Sales, Service, Data, Security), acting as CTO / Program Architect for design-board and technical escalation.
- Architect scalable Data 360 foundations and govern Agentforce with trust layers and guardrails, including agent orchestration and trust boundaries.
- Design end-to-end security and secure API integration patterns (IAM, Shield, Event Monitoring, GDPR, OAuth, JWT, External Client Apps) for complex multi-org landscapes.
- Lead architects and engagement teams, mentor colleagues, customers and partners, and support pre-sales where needed.
You're Our Person If...- You have a proven track record as a Principal, Program, Enterprise or Technical Architect in complex Salesforce ecosystems, with Salesforce certifications or a willingness to earn them soon.
- You have hands-on expertise in Salesforce Enterprise Security, Data 360 and Agentforce, including trust layer controls and multi-agent orchestration.
- You have deep technical mastery (Apex, LWC, event-driven architecture, SSO/OAuth, APIs, CI/CD, MCP and A2A) and know the Salesforce Well-Architected Framework.
- You are business-fluent in German and fluent in English, with strong presentation and facilitation skills, an AI-first mindset, and a team-first attitude that reflects Salesforce's core values.
Even Better If...- You hold Salesforce Certified Technical Architect (CTA) or equivalent architectural credentials.
- You have hands-on experience with Anthropic Claude, OpenAI or Google Gemini, and with AI-assisted developer tooling.
- You have experience with MuleSoft, Tableau and Informatica, and with large multi-SI transformation programs and agile delivery.
- You have achieved Agentblazer Legend 2026 status.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this
Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our
Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
