4,326 jobs for "Quality Leader"

Supervisor, Service Activation

At Spectrum - San Antonio

Posted on Oct 29

View job Apply on company site

Project Quality Manager

At Bechtel

Posted on Nov 6

View job Apply on company site

Assistant General Manager - Distribution Operations

At The TJX Companies, Inc. - Marsden Park

Posted on Oct 30

View job Apply on company site

Senior Principal Quality Lead (Idira) (Idira)

At Palo Alto Networks - Petah Tikva

Posted on Nov 6

View job Apply on company site

Manufacturing Group Leader - Production - Parma

At General Motors - Parma

Posted on Nov 6

View job Apply on company site

Quality Team Lead - 3rd Shift

At Eaton - Richmond

Posted on Nov 8

View job Apply on company site

Engineering Lead | Project Engineer Lead | Steam Turbines | Baden

At Infosys - Baden

Posted on Nov 6

View job Apply on company site

Associate II, Quality Control Materials

At Biogen - Research Triangle Park

Posted on Nov 7

View job Apply on company site

Manager, Engineering - Originations

At Toyota North America - Plano

Posted on Oct 17

View job Apply on company site

Principal Technical Program Manager

At Atlassian - Remote / Flexible

Posted on Nov 2

View job Apply on company site

Supply Chain Expert

At JPMorgan Chase - Ciudad Autonoma Buenos Aires

Posted on Nov 5

View job Apply on company site

NXE Factory Quality Engineer

At ASML - Wilton

Posted on Oct 17

View job Apply on company site

Food Safety Quality Senior Technician (2nd shift)

At Cargill - Indianapolis

Posted on Oct 31

View job Apply on company site

Digital Strategy Lead

At The Hartford - Charlotte

Posted on Nov 7

View job Apply on company site

Learning & Talent Development Specialist Senior

At PNC - Pittsburgh

Posted on Nov 7

View job Apply on company site

Software Engineering Director (R&D Operations)

At Cadence - Remote / Flexible

Posted on Oct 16

View job Apply on company site

Senior Complex Casualty Claims Resolution Specialist - Northeast Region

At Liberty Mutual Insurance - Remote / Flexible

Posted on Oct 28

View job Apply on company site

Director, Consulting Delivery, VCA-X

At Visa - Bengaluru

Posted on Nov 3

View job Apply on company site

Lab Supervisor - Women's Health/Genetics

At Labcorp - Durham

Posted on Nov 3

View job Apply on company site

Documentation Administrator III- Commercial Credit Fulfillment

At Bank of America - Phoenix · Chandler

Posted on Nov 6

View job Apply on company site

Spectrum

Supervisor, Service Activation

San Antonio, TXPosted 11 days ago

Apply on company site View full job

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Responsible for coaching, development and supervision of a team of Service Activation Representatives. Accountable for meeting and exceeding established objectives.

Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.

Oversees the daily operations of the Service Activation Team, provide staff guidance and support to attain quality customer service.
Provides both ongoing training and training for newly hired Service Activation Agents.
Minimize the escalation of customer complaints and work to retain lost sales.
Trains and evaluate departmental personnel to comply with set standards in providing customer service.
Provides guidance to staff with order processing questions/issues, service complaints; answer questions regarding services and products; provides instruction on troubleshooting techniques including escalation procedures to be used with business partners.
Generates reports for management as required.
Hires, evaluates, coaches and counsels' personnel in the performance of their duties.
Responsible for the development and ongoing performance management of assigned personnel
Interfaces with other departments through written and verbal communications to handle customer situations; research customer complaints and process correcting orders into the computer systems.
Performs other duties as requested by the supervisor.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer & software applications
Ability to work independently in group environment
Ability to effectively address/resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, high call volume
Good/Excellent knowledge of all three lines of business (Cable, HIS, Telephone)
Knowledge of general accounting & billing procedures
Knowledge of office procedures and Company policies
Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers

Required Education

College course work in business or related field or equivalent experience

Required Related Work Experience and Number of Years

Customer service experience/Supervisory Experience - 5
Telephone, Video, High Speed Data experience - 4

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Ability to maintain confidentiality

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Knowledge of the cable industry - products and services

Preferred Education

Preferred Related Work Experience and Number of Years

Supervisory or leadership experience - 5

WORKING CONDITIONS

Office environment
Flexible work schedule may be required

#LI-TC2
CSU403 2026-80996 CSU403 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

About Spectrum

Industry: Telecommunications