186 jobs for "Manager, Learning Experience Design"

DESCRIPTION:

Duties: Develop creative solutions to challenges presented by fraud activity. Drive innovation in fraud risk strategies through continuous improvement initiatives. Work with large amounts of complex data to monitor and uncover behaviors and trends in fraudulent activity. Develop new fraud fighting products such as machine learning models by designing requirements and working with technical business partners to implement these products using agile design methodology. Generate regular reports and dashboards to communicate fraud risk metrics and trends to stakeholders. Maintain deliverables needed to implement strategies by working with stakeholders to design solutions, develop requirements, and test implementation.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Management Information Systems, Data Science, Analytics, Computer Information Systems, or related field of study plus six (6) years of experience in the job offered or as Strategic Analytics, Fraud Risk/Strategy Analyst, Risk Manager, Portfolio Consultant, or related occupation.

Skills Required: This position requires four (4) years of experience with the following: driving strategy and execution of data- driven loss mitigation strategies, including credit and fraud risk prevention for digital payments; Performing data manipulation, data structuring, data design flow, and query optimization using SAS, SQL, and Python; using Microsoft Excel pivot tables and vlookups and linking data to files to analyze datasets; Managing Portfolio level strategies for credit or fraud risk related projects that balance against customer experience metrics, that can include customer lifetime value, retention rates, complaints, abandonment, approval rates and, resubmissions; developing analytical frameworks to manage credit and fraud risk loss; Developing and driving strategic initiatives such as portfolio risk/charge-off optimization, alert rate optimization, and new technology business cases; identifying, prioritizing, and managing opportunities, a book of work, and overarching organization goals; reviewing, recommending and deciding loss prevention tactics, including assessing their impact on downstream customer experience and business outcomes; stakeholder management; analyzing technical loss-mitigation related data, presenting results to non-technical audiences including senior stakeholders, and defending analysis and recommendations to senior stakeholders; working with and influencing cross-functional teams, including product and operations teams, to drive risk prevention strategies to completion; managing a team, including delegating tasks, overseeing performance, and providing training and mentorship.

Job Location: 8181 Communications Parkway, Plano, TX 75024.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

About JPMorgan Chase

We know our people are our strongest asset. You will never stop learning here, and we will learn with, invest in and support you along the way.

Size: 10,000+ employees
Industry: Financial Services

View company profile