206 jobs for "Customer Support Field Technician"

Eaton's Critical Power Solutions (CPS) Division is currently seeking a Lead Field Service Electronics Technician to join our team of world-class customer service professionals. This position is based in the greater Dallas/Ft. Worth, TX area.

This is a remote position based from a home office with daily travel to customer sites and occasional overnight stays. Company vehicle provided.

Eaton's Critical Power Solutions Division delivers the confidence of uninterrupted power when it matters most. We design and manufacture advanced UPS systems, batteries, and power distribution solutions that keep businesses running in the most demanding environments. As a Field Service Electronics Technician you will provide on-site support, offering emergency repairs, start-up services, and preventative maintenance to ensure peak performance and reliability. From mission-critical facilities to complex energy management challenges, we partner with customers as trusted advisors, delivering innovative solutions and technical expertise that safeguard operations and maximize uptime.

The expected annual salary range for this role is $69000 - $101000 a year. Overtime eligible.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Why Eaton?
• Be a key member of a world-class service organization.
• Join an organization where your health and safety are top priority. Eaton provides training, tools, and PPE to keep you safe on the job.
• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities.
• Support from a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
• Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring. Begin your journey with industry-leading OSHA and NFPA 70E electrical safety training to ensure you work confidently and responsibly.
• Participate in annual safety audits and ongoing compliance programs - because your well-being matters.
• Competitive salary and benefits package including 401K, ROTH, medical, dental, tuition reimbursement, paid holidays, vacation, 6 weeks of paid parental leave, and guaranteed 2 weekends off per month
• Resources include a company vehicle, laptop, hand tools, AMEX, meters and smartphone.

This role could be the next step in your career if you demonstrate the following experience:

• Associate's or Bachelor's degree in an electrical or engineering discipline or equivalent military experience.
• Five (5) or more years of experience installing, troubleshooting, and maintaining UPS systems, battery technologies, power electronics, or related electrical power equipment.
• Five (5) or more years of experience working with 480V three-phase electrical systems.
• Experience with direct internal and external customer interaction; verbal and written communication.
• Experience leading projects, mentoring technicians, or serving as a technical lead on customer engagements.
• This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.
• Must undergo and pass customer entrance requirements as needed, which may include, but is not limited to, periodic background checks and drug screenings.
• Daily travel to customer sites is required, utilizing an Eaton-provided fleet vehicle.
• Provide support for customer needs outside the immediate region within the USA for a minimum of three (3) weeks per quarter.
• Must perform physical tasks as needed, including assisted lifting/carrying 50+ lbs., pushing/pulling, standing for extended periods, climbing, squatting, bending, kneeling, and driving long distances.

We will not consider candidates who:

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

You will set yourself apart by demonstrating some or all of the following:
• Ten or more years' experience working with UPSs, battery technologies and electronics.
• Proven understanding of the entire system including bypass panels, PDUs, and static switches.
• Experience working as a field service technician.
• Ability to read electrical component schematic drawings and apply troubleshooting, testing, and repair techniques.
• Strong understanding of electrical theory and battery systems.
• Strictly follow company/customer safety rules for a secure work environment.
• Collaborate with other Field Service Technicians, taking direction from the lead technician on-site.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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