2,002 jobs for "PIA Client Service Associate (12M STA)"

Job Description Summary
The National Vice President of Club Operations & Business Development is a senior executive responsible for building, scaling, and operating a next-generation hospitality-driven club ecosystem within a residential platform. Reporting to the National Resort Lifestyle Brand President, this role leads multi-club operations, membership strategy, and national partnerships to deliver premium member experiences and strong financial performance across a portfolio of luxury resort-style communities.

The ideal candidate will be based in Florida or Arizona, thrive in a remote work environment, and be comfortable traveling up to 50% of the time.

Job Details

Key Responsibilities

Strategic Leadership & Operating Model
• Translate brand vision into scalable operating models integrating hospitality, wellness, and residential living
• Build a holistic membership ecosystem that drives engagement, loyalty, and lifetime value
• Establish consistent operating standards, KPIs, and performance metrics across all clubs
• Leverage data and insights to continuously optimize the member journey and experience
• Operationalize wellness, longevity, and lifestyle programming at scale
Club Operations & Portfolio Leadership
• Lead operations across a national portfolio with full P&L accountability
• Ensure brand consistency, service excellence, and operational scalability
• Oversee key partnerships (including Troon), ensuring performance, alignment, and accountability
• Integrate core club components: wellness, spa, fitness, golf, court sports, F&B, and programming
• Direct amenity lifecycle execution-from development through stabilization
• Drive member communications, engagement, and satisfaction through data-driven strategies
Membership Strategy & Experience
• Develop and execute national acquisition, retention, and engagement strategies
• Design membership value propositions aligned to HOA and homeowner ROI
• Increase utilization, satisfaction, and lifetime member value through innovative service design
Business Development & Partnerships
• Source and manage strategic national/global partnerships
• Expand offerings across wellness, fitness, medical integration, retail, and lifestyle services
• Develop new revenue streams through partnerships and experiential programming
Financial & Operational Excellence
• Lead budgeting, forecasting, and financial reporting across all locations
• Optimize revenue, cost control, and total member spend
• Communicate performance, risks, and ROI to executive leadership and HOA boards
• Establish and maintain brand standards and operational playbooks
Food, Beverage & Lifestyle
• Develop destination dining concepts that drive engagement and revenue
• Integrate F&B into overall lifestyle and member experience strategy
• Deliver differentiated, brand-aligned programming and experiences
Governance & Stakeholder Management
• Serve as a strategic advisor to HOA Boards
• Balance member expectations with governance priorities
• Demonstrate measurable value creation and long-term alignment
Leadership & Team Development
• Lead and align cross-functional teams across operations, wellness, golf, F&B, and membership
• Build high-performing teams with strong accountability and collaboration
• Develop leadership bench strength and future talent pipelines
• Drive execution through clear priorities and integrated team performance

Qualifications & Experience
Required
• 15+ years of leadership in luxury hospitality, resort, or private club operations
• Multi-site operational leadership with full P&L responsibility
• Expertise in membership-based models and experience strategy
• Strong financial acumen and data-driven decision-making
• Proven success building and managing strategic partnerships
• Executive presence with strong communication and stakeholder alignment skills
Preferred
• CMAA designation
• Experience with premier resort or private clubs (national or global)
• Background in wellness, longevity, or medical-integrated hospitality
• Exposure to golf, spa/fitness, and lifestyle programming ecosystems
• Experience implementing data-driven personalization strategies
Core Competencies
• Strategic vision with operational rigor
• Member-centric experience design
• Financial and analytical leadership
• Partnership development and ecosystem thinking
• Executive presence and stakeholder influence
• Innovation across hospitality, wellness, and residential living

Success Profile
A transformational leader who combines operational excellence with forward-thinking vision. Equally effective in strategy and execution, this individual can scale high-performance club operations while redefining residential hospitality through wellness, personalization, and exceptional member experiences.

What you will need: (competencies, behaviors & attributes)

• Business Acumen
• Customer Focus
• Developing Direct Reports and Others
• Drive for Results
• Priority Setting
• Strategic Planning
• Self-Knowledge
• Optimistic and Encouragement
• Culture Creator

FLSA Status: Exempt
Will have responsibilities such as:

• Interviewing, selecting, and training employees;
• Setting rates of pay and hours of work;
• Appraising productivity; handling employee grievances or complaints, or disciplining employees;
• Determining work techniques;
• Planning the work;
• Apportioning work among employees;
• Determining the types of equipment to be used in performing work, or materials needed;
• Planning budgets for work;
• Monitoring work for legal or regulatory compliance;
• Providing for safety and security of the workplace

Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule - this is a remote position but must be in a market where we have an active Esplanade Community & division.
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure
• Must be willing to travel to our clubs 50% or more of the time

Physical Demands:
• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.

About Taylor Morrison

Taylor Morrison is a national homebuilder and land developer with a whole lot of heart and the fearlessness to challenge the status quo.

Size: 1,001 - 5,000 employees
Industry: Real Estate & Construction

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