1,644 jobs for "Manager, Technical Customer Support"

The Wallet, Payments and Commerce team is responsible for bringing ground-breaking financial services to consumers with a vision to replace the physical wallet and help people live financially healthier lives.

Apple is seeking a Technical Project Manager to handle the development and integration of new card issuers, transit operators, loyalty programs, mobile tickets, access and identity partners for the Apple Pay platform.

This is a role that works cross functionally with Business Development leads, Apple Pay Engineering, Operations and Product Marketing as well as with Payment Networks, Acquirers, integrators and software/hardware vendors to help define and deliver a wide variety of exiting Wallet solutions.

Description
We're seeking a "hybrid" product/project professional to provide key subject matter expertise during the initial engagement with new Wallet partners.

In this role, you would be responsible for creating and presenting complex technologies to business and technical audiences. You will have the opportunity to learn about new technologies and work as part of a team to deliver quality customer facing solutions. This role also offers you the potential to thrive in a high-paced, environment while enjoying being involved from the beginning to the finish of a new Apple Pay and Wallet project.

Responsibilities
Help formulate and coordinate requirements and onboarding plans including identifying scope, solution definition for physical terminals or in app payment architecture, testing plans and post launch operational processes
Support existing partners with issue identification and resolution
Understand Apple and industry standards and technology to identify and drive Wallet adoption through solving customer problems
Handle communication or progress/status within core team and external partner engagement teams; raise issues as needed
Work closely with Product/Engineering, payment networks, processors, integrators to resolve issues that arise during solution definition or implementation
Participate in external meetings to understand and evaluate partner capabilities and risks; ensure risks are identified and mitigated
Prioritise multiple partner interactions from initiation to completion while providing consistent updates and communication to senior management

Preferred Qualifications
Direct experience working with external partners on cross channel initiatives and new technologies
Understanding of network tokenisation standards, NFC and EMV contactless, 3-D Secure rails and mobile applications
Experience in payment processing, mobile payments, electronic commerce, NFC ecosystem and applications

Minimum Qualifications
Minimum 5 years of relevant experience
Product/technical expertise with ability to support external partners with successful project and partner management experience.
Strong product background in payments over and above excellent project delivery/execution experience.
Direct experience or knowledge of API technologies and delivery of products or services based on APIs will be required.
Ability to context switch to deliver multiple projects working with partners across multiple industries
Strong organisational and project management skills

About Apple

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Size: 10,000+ employees
Industry: Technology

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