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TikTok

Content Quality and Evaluation Specialist - AI Data Service Operations

Bangkok, ThailandOperationsPosted Aug 20, 2026

Apply on company site View full job

Responsibilities

About the team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Key Responsibilities
- Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
- Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
- Analyze complex, ambiguous, and high-risk cases to provide structured clarifications, reduce enforcement discrepancies, and inform OG and Testing Set improvements.
- Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
- Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
- Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
- Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance.

Qualifications

Minimum Qualifications
- Bachelor's degree in Social Sciences, Arts & Humanities, or a related field.
- Proficient in English as a primary working language, with strong attention to detail, clarity, and linguistic consistency, plus strong written communication skills that help turn complex ideas into practical guidance.
- Internship, academic project, campus organization, or full-time experience in quality assurance, training, editorial review, operations, or a related field is valuable.
- Demonstrated ability to interpret and apply complex guidelines or policies in writing-focused workflows, and some experience evaluating qualitative content or using data to improve processes. Internship, research, and project experience all count.
- Ability to design and deliver interactive, engaging training materials or learning sessions, whether through internships, campus activities, project work, or full-time experience.

Preferred Qualifications
- Additional experience with content moderation policy, operational guideline development, or enforcement workflows.
- A self-starter mindset, solution-oriented thinking, and the ability to manage multiple priorities in a fast-paced, collaborative environment.
- Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
- Experience collaborating with Policy, Product, Governance, Engineering, or Training teams through internships, projects, research, or full-time roles.
- Knowledge of scenario coverage, positive/negative balance, and dataset validation.
- Excitement to learn quickly, grow with feedback, and build strong cross-functional judgment early in your career.
- Strong interest in policy, content moderation, quality operations, or related work. Prior exposure through internships, research, projects, or student activities is a plus.
- Familiarity with content moderation policy, operational guideline development, or enforcement workflows through coursework, internships, research, or project work is a plus.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree in Social Sciences, Arts & Humanities, or a related field.
- Proficient in English as a primary working language, with strong attention to detail, clarity, and linguistic consistency, plus strong written communication skills that help turn complex ideas into practical guidance.
- Internship, academic project, campus organization, or full-time experience in quality assurance, training, editorial review, operations, or a related field is valuable.
- Demonstrated ability to interpret and apply complex guidelines or policies in writing-focused workflows, and some experience evaluating qualitative content or using data to improve processes. Internship, research, and project experience all count.
- Ability to design and deliver interactive, engaging training materials or learning sessions, whether through internships, campus activities, project work, or full-time experience.

Preferred Qualifications
- Additional experience with content moderation policy, operational guideline development, or enforcement workflows.
- A self-starter mindset, solution-oriented thinking, and the ability to manage multiple priorities in a fast-paced, collaborative environment.
- Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
- Experience collaborating with Policy, Product, Governance, Engineering, or Training teams through internships, projects, research, or full-time roles.
- Knowledge of scenario coverage, positive/negative balance, and dataset validation.
- Excitement to learn quickly, grow with feedback, and build strong cross-functional judgment early in your career.
- Strong interest in policy, content moderation, quality operations, or related work. Prior exposure through internships, research, projects, or student activities is a plus.
- Familiarity with content moderation policy, operational guideline development, or enforcement workflows through coursework, internships, research, or project work is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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