Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager at JPMorganChase within Enterprise Technology Infrastructure Platforms Foundational Services team, you will own end-to-end delivery of large-scale infrastructure and platform programs that span engineering, operations, security, architecture, and product. You will be the connective tissue between strategy and execution-translating priorities into integrated plans, driving alignment across many teams, and ensuring delivery moves with startup discipline inside an enterprise environment. Your work directly enables the firm's technology resilience, platform modernization, and engineering velocity at scale.
Job responsibilities
- Lead end-to-end delivery of large, cross-functional technical programs across engineering, operations, security, architecture, and product teams, ensuring alignment from strategic intent through executable team backlogs
- Build and maintain integrated program plans-including workstreams, milestones, critical path analysis, and RAID logs-while driving consistent execution cadence across all delivery teams
- Establish and run program governance structures, including steering committees and working groups, to drive timely decisions, resolve blockers, and maintain delivery momentum
- Manage complex cross-team and vendor dependencies, proactively identifying risks and coordinating mitigation strategies to protect program commitments
- Partner with engineers and architects to evaluate technical trade-offs, reason about failure modes, and challenge assumptions with data to support sound delivery decisions
- Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
- Operate with a strong risk and controls mindset, applying change management discipline, incorporating incident learnings, and delivering effectively within regulated and high-control environments
- Communicate with clarity and precision-producing concise, executive-ready program updates and facilitating alignment across competing priorities and stakeholder groups
- Shape demand and planning processes that connect annual outcomes to team-level backlogs, ensuring work is well-defined, prioritized, and ready for delivery teams to execute
- Drive continuous improvement in delivery operating models, incorporating Agile-at-scale practices alongside infrastructure delivery patterns such as release trains, migrations, and change windows
- Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
Required qualifications, capabilities, and skills
- Formal training or certification on technical program management concepts and 5+ years applied experience
- Experience in program or project delivery, and leading large, cross-functional technical programs end-to-end
- Demonstrated experience delivering infrastructure or platform programs in one or more domains: cloud foundations, Kubernetes and container platforms, network, compute or storage, CI/CD and developer platforms, identity and access management, or observability and site reliability engineering
- Deep technical fluency in distributed systems concepts, including availability, resiliency, scaling, latency, and inter-service dependencies, with the ability to read architecture diagrams and reason about failure modes
- Proven ability to build and manage integrated program plans, governance structures, and delivery operating models that span multiple teams and workstreams
- Strong stakeholder management skills, including executive communication, structured facilitation, and the ability to align teams around shared priorities and decisions
- Experience delivering in regulated or high-control environments, with working knowledge of change management, risk frameworks, and controls-conscious delivery practices
- Proficiency with Agile delivery tools and practices, including backlog management, sprint cadences, and cross-team coordination at scale
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
Preferred qualifications, capabilities, and skills
- Familiarity with site reliability engineering practices, including service level objectives and indicators, error budgets, incident and problem management, and capacity planning
- Experience with cloud migration or platform modernization programs, including infrastructure-as-code and automated provisioning concepts
- Knowledge of security-by-design principles, identity and access patterns, vulnerability remediation workflows, and disaster recovery or failover testing
- Metrics-driven delivery experience, using indicators such as availability, mean time to recovery, change failure rate, deployment frequency, and platform adoption to inform program decisions
- Hands-on experience configuring and optimizing Jira and Confluence environments, including workflows, automations, reporting dashboards, and cross-team ways-of-working standards
- Exposure to AI-enabled program automation techniques-such as automated standup summaries, release note generation, or incident theme analysis-with measurable impact on delivery quality or efficiency
FEDERAL DEPOSIT INSURANCE ACT
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
