929 jobs for "Customer Service Rep"

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.

Our Service offerings empower customers & partners to holistically manage the asset lifecycle-from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How you'll make an impact

During the Program (12 months):
1. You will participate in two cross-functional rotations with six months for each rotation during the 12-month program, to build comprehensive cross-functional business perspective within the Service Business Unit.
2. You will support the delivery of real business projects and drive business innovation and continuous improvement.
3. You will join the Global Service Trainee Virtual Bootcamp, global learning sessions and networking activities with senior leadership teams.
4. You will develop in-depth understanding of Hitachi Energy's service business, customer demands and market dynamics, and build solid comprehensive business acumen.

Post-Program (Target Role: Business Development / Marketing & Sales):
1. You will identify and explore new business opportunities in target markets, focusing on HMAX Energy business and full portfolio expansion after completing the trainee program.
2. You will participate in formulating and implementing strategic and tactical plans to achieve overall business objectives.
3. You will build and maintain stable and cooperative relationships with frontline sales teams and key customers.
4. You will analyze customer requirements and deliver customized value-added solutions.
5. You will conduct systematic market research, track industry development trends and evaluate the competitive landscape.
6. You will represent Hitachi Energy with professionalism and integrity in all customer communication and business interactions.
7. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
8. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background
Education

1. Bachelor's degree or above in a STEM-related field (Electrical Engineering, Energy, Automation, or related disciplines preferred)

2. Graduation date no earlier than December 2024 (within two years of graduation)

Experience

1. 0-2 years of work experience (fresh graduates welcome)

2. Prior internship or project experience in engineering, technical sales, business development, or service-related fields is an advantage

Skills & Competencies

1. Customer Service Mindset - Genuine passion for understanding and serving customer needs

2. Strong English Communication Skills - Fluent in both spoken and written English; ability to work effectively in cross-cultural and cross-regional environments

3. Digital Proficiency - Proficient in digital tools and technologies; interest in digital transformation is a plus

4. Analytical & Strategic Thinking - Ability to conduct market research and data analysis, and translate insights into actionable plans

5. Communication & Presentation Skills - Ability to articulate ideas clearly and present to diverse audiences

6. Collaboration - Ability to work across functions, geographies, and cultures

7. Learning Agility & Adaptability - Open to new domains, new tasks, and international rotations; ability to learn quickly and grow continuously

8. Self-Motivated - Results-oriented mindset with a strong sense of ownership

Other Requirements:

1. Willingness to travel domestically and internationally as required

2. Open to cross-regional rotations and global work arrangements during the program

3. Committed to investing time in personal and professional development

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

1.Up to 30 days full paid leaves per year

2.Flexible Benefit program (Supplementary Pensions included)

3.Medical Insurance(outpatient and inpatient)

4.Long service awards

5.Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Rebecca Chen, WeChat: rebeccachen2000.

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

View company profile